Payjoy
Payjoy18d ago

Merchant Operations Representative

JohannesburgFull-Timemid
OtherMerchant
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Quick Summary

Overview

About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.

Technical Tools
OtherMerchant
About PayJoy
 
PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.  Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system.  Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life.  PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.
 
This role

The Merchant Operations Representative is responsible for running and maintaining processes linked with our commercial team and merchants, providing administrative support, guarantees the effective admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. 
  • Handle partners’ queries, support requests, and operational coordination. Act as a subject matter expert regarding specific issues and concerns raised by the partners. 
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Manage merchant/partner onboarding, including merchants' documentation in order and filed to facilitate the search when needed (official letters, complaints, etc.), data entry, and record-keeping. 
  • Provide technical guidance to the customer on using a product or service effectively and efficiently.
  • Document and escalate issues they encounter with the merchant console and escalate complex issues to higher-level support personnel.
  • Oversee store-related tasks, including creation, closure, and clerk management. 
  • Own the partner communication channel and NPS, by chats, Whatsapp and social networks.
  • Provide a weekly report (during a meeting or through a template) and recommendations for better merchant experience for the related managers.
  • Bachelor's degree in industrial engineering, administration, or a related field.
  • More than 1 year of experience in support and/or account management in sectors such as telecommunications, retail, and/or finance.
  • Self-orientation, drive, and ability to communicate clearly and persuasively to customers.
  • Strong technology skills (MS Office, CRMs, SQL, Google Suite or Office, especially Excel, etc.) and ZOHO, Zendesk, and other CRM systems
  • Ability to communicate their ideas assertively, solve problems effectively, and maintain a constant focus on continuous improvement.
  • 100% Company Funded : Private Health Insurance for employee and immediate family
  • Pension Fund
  • Company-funded employee life and disability insurance
  • 20 days vacation, unlimited sick leave
  • $2,000 USD annual Co-working Travel perk
  • $2,000 USD annual Professional Development perk
  • Phone Finance, headphone benefit, home office equipment allowance and wellness perks
  • Catered Lunch
  • Location & Eligibility

    Where is the job
    Johannesburg
    Hybrid — some on-site time required
    Who can apply
    Same as job location
    Listed under
    Worldwide

    Listing Details

    Posted
    April 10, 2026
    First seen
    April 10, 2026
    Last seen
    April 28, 2026

    Posting Health

    Days active
    18
    Repost count
    0
    Trust Level
    38%
    Scored at
    April 28, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Payjoy
    Payjoy
    lever
    Employees
    3k+
    Founded
    2015
    View company profile
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    PayjoyMerchant Operations Representative