Telesales Operations Supervisor

Mexico CityFull-Timemid

OtherOperations Supervisor

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Quick Summary

Overview

About PayJoy PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success.

Technical Tools

OtherOperations Supervisor

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

This position is responsible for owning and managing the day-to-day operations of the Telesales channel for Personal Finance (PF), across both inbound and outbound streams. The Telesales Operations Supervisor ensures the channel consistently delivers against SLAs, maintains healthy acquisition costs, and drives sales conversion rates. The role has full ownership of operations, procedures, BPO management, CAC, and sales conversion rate performance.

Own the end-to-end telesales operations: ensure BPO partners deliver against agreed SLAs, monitor and control CAC and incremental CAC, and plan, deploy, and iterate on campaigns according to business needs and priorities.

Own and manage the tooling stack used by the telesales team, ensuring tools are properly configured, maintained, and leveraged to maximize operational efficiency.

Define and enforce operational best practices across the telesales channel, ensuring quality, consistency, and compliance in all customer interactions.

Collaborate with Marketing, Product, and Product Marketing teams to surface insights from customer conversations and translate them into improvements to customer-facing aspects of the product.

Partner with the Analytics team to establish measurement frameworks, track channel KPIs, and report on performance with accuracy and rigor.

Bachelor's degree in Marketing, Business, or a related field — or equivalent practical experience in a similar role.

Strong understanding of D2C sales operations, including inbound and outbound channel dynamics.

Proven experience managing BPO partners and coordinating across cross-functional stakeholders.

Excellent project management and communication skills, with the ability to operate effectively across functions and levels of seniority.

Intermediate to advanced SQL skills.

Hands-on experience working within or alongside sales channels.

Nice to Have

Fluency in English (written and spoken).

Experience designing and interpreting A/B tests.

100% Company-funded Health and dental and vision discount plan for employees and immediate family members.

Life insurance.