Professional Services Consultant | Project Manager | POS Implementation | Client Facing - Spanish Speaking

TempleFull-timemid

OtherProfessional Services ConsultantProject Manager

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Quick Summary

Overview

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency.

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OtherProfessional Services ConsultantProject Manager

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

Role Overview

Our consultants are our direct link to our customers. They partner with our customers to implement PDI systems in their businesses. Our professional services team is responsible for helping each customer realize the ROI on our products through streamlined, best-practice business processes. Our product suite offers a vast array of capabilities, and the professional services team is there to help the customers put those capabilities into action.

Use disciplined project management methodology and tools with and a high level of discretion to implement and configure increasingly larger and more complex PDI products to solve customer business needs

Project budget control including forecasting revenue and billing.

Scoping and estimation of effort required for small and medium implementation projects

Developing detailed project plans and governance artefacts to guide clients, staff members and project teams and revising based on changing needs and requirements

Identifying and assigning project tasks based on the skill sets, experience and strengths of staff members

Monitoring project performance to ensure timely delivery

Compiling and submitting project status reports to clients, management and other stakeholders

Working effectively with relevant stakeholders for efficient project implementation

Developing excellent leadership, customer relations and communication skills to liaise effectively with all project stakeholders

Provide excellent high-touch customer service, building strong relationships and ensuring that each customer is a reference

Understand from a high level, the technical aspects of PDI’s software, including application architecture and infrastructure

Prepare and provide project status and risk assessments to their manager with appropriate levels of detail to ensure that implementations stay on schedule

Provide backup technical and functional support on PDI POS product range when primary SMEs are unavailable

Maintain working knowledge of PDI POS and related industry products and technology to support project teams as needed

Assist in clarifying technical aspects of business requirements during project implementation when required

Support specification of customer solutions and interfaces with third party systems (e.g., ERP systems such as SAP, Navision) as a secondary resource

Contribute to documentation of technical aspects in user guides, troubleshooting guides, and project documentation when needed

Act as backup point of contact for technical issue resolution during project design and implementation

Provide feedback to Product teams regarding products, gaps, functionality, and customer demands based on project experience

Project management experience exhibited by working independently on projects

Working knowledge of project management software tools such as Microsoft Excel, SmartSheets and other relevant applications

Excellent analytical and problem-solving skills

Excellent customer relationship and interpersonal skills

Ability to work under pressure and make hard decisions required to achieve project objectives

Requires strong written and verbal communication skills

Ability to independently work as a contributing member in a high-paced and focused team

Ability to multi-task and prioritize tasks with competing deadlines

Ability to socialize ideas and influence decisions without direct authority

Industry knowledge and experience in the forecourt and convenience markets

Experience working with POS software

Basic knowledge of SQL for searching and reporting on database entries (not required for primary role but beneficial for backup SME responsibilities)

Understanding of technical aspects of EPOS software and system architecture to support backup SME functions

Ability to bridge technical and functional discussions between customers, project teams, and development teams

Must be bilingual in English and Spanish to support Spanish-speaking customers

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or in the future. PDI Technologies is unable to offer visa sponsorship for this role.

Please note you may be required to travel up to 25% of the time