peddler~23d ago

Customer Service Lead

Netherlands·Amsterdam Hqlead

OtherCustomer Service Lead

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Quick Summary

Overview

About Peddler At Peddler, we focus on making cities more sustainable through fast, smart, and efficient last-mile delivery. Our established network enables us to offer same-day delivery from individual stores, leading retail chains and globally recognised brands with our 100% electric fleet.

Key Responsibilities

As Customer Service Lead, you will: Improve customer service and efficiency. Work closely with the team manager. Provide support to the team as needed. Create the team schedule.

Requirements Summary

Someone who is willing to learn and grow, managing a new team. Excellent communicator in Dutch; English proficiency is a strong plus. Data‑driven: confident using metrics and tools.

Technical Tools

OtherCustomer Service Lead

Responsibilities

~1 min read

As Customer Service Lead, you will:

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Improve customer service and efficiency.
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Work closely with the team manager.
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Provide support to the team as needed.
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Create the team schedule.
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Manage customer service related to partners, including handling claims payments.

Someone who is willing to learn and grow, managing a new team.
Excellent communicator in Dutch; English proficiency is a strong plus.
Data‑driven: confident using metrics and tools.
Proactive and entrepreneurial ready to pitch and implement improvements.
Passionate about sustainability and eager to advance Peddler’s mission.

Influence a growing company: coach a tight‑knit team and elevate our customer-first culture.
Work directly with leadership—from Ops, Account, to Product—on strategic improvements.
Thrive in a genuine startup environment: wear multiple hats, take ownership, and drive change.
A passionate, down‑to‑earth team deeply committed to our planet and each other.

Join Peddler and be part of a fun team that likes to spend time together just as much as bringing sustainability to the next level! Take the first step in your career and help us grow while you become the best version of yourself.

At Peddler, we are always looking for ambitious individuals from all backgrounds. Ideally, you will grow within the company from this role, thanks to your proactive, flexible, and service-oriented attitude, your hands-on mentality to contribute to our collective growth, and your dedication to efficiency in your own tasks.