Director, Growth - Channel Enablement

Pelago is building the most effective substance use care platform in the country, and we're expanding our reach through a growing ecosystem of health plans, PBMs, and digital health partners. The Director of Channel Enablement will own the strategy and execution of select partners — transforming relationships into repeatable, scalable revenue motions.

This is not a traditional sales role, but it requires someone who thinks like a seller. You'll carry the commercial ownership of our partners — pipeline, forecasting, joint GTM execution — without a direct quota. What you will own is outcomes: partner-sourced pipeline, enabled revenue through co-sell, and the playbooks that make each subsequent partnership faster and higher-impact than the last.

This is a hybrid role with a high-collaboration rhythm (3 days/week in our NYC office).

Build and scale the channel playbook

• Develop a repeatable partner enablement framework — from onboarding and GTM alignment to co-sell motion and ongoing performance management — that compounds across new partnerships over time.
• Define and own success metrics for each partner, with structured QBRs, pipeline reviews, and optimization cycles.
• Translate what works with one partner into structured plays deployable across the ecosystem.

Drive commercial outcomes through partners

• Own a robust pipeline of co-sell opportunities with Pelago's Employer Sales team, with disciplined forecasting against quarterly and annual KPIs.
• Proactively develop high-quality relationships with key account teams at partner organizations — acting as the connective tissue between their go-to-market motion and ours.
• Collaborate with Sales and Marketing to design and execute joint GTM plans, including joint positioning, enablement materials, and coordinated launch activities.

Serve as Pelago's external voice

• Represent Pelago credibly with partners across clinical, financial, and operational conversations — articulating our outcomes data, product roadmap, and differentiation with executive presence.
• Maintain fluency in the digital health and benefits platform landscape to anticipate partner & employer needs, competitive dynamics, and emerging distribution opportunities.
• Participate selectively in conferences, partner events, and industry forums to advance Pelago's partner brand.

Operate cross-functionally

• Work closely with Sales, Product, Clinical, Marketing, and Operations to ensure partner strategies are grounded in business reality and operationally executable.
• Serve as the internal voice of the partner — surfacing market signals, capability gaps, and integration needs back into Pelago's roadmap and GTM strategy.

• 10+ years in business development, channel partnerships, or enterprise sales; 7+ years in healthcare.
• Demonstrated experience with digital health platforms, benefits navigation companies, health plans, PBMs, or virtual care companies — either as a direct seller or through partnership channels.
• Proven commercial impact: a track record of managing complex partnerships with measurable revenue influence, even without owning a direct quota.
• A playbook builder, not just a relationship manager — someone who codifies what works and makes the next motion faster.
• Strong pipeline discipline: you track what's in motion, forecast honestly, and close gaps proactively.
• Executive presence with authentic relationship instincts — comfortable navigating clinical, financial, and operational stakeholders at partner organizations.
• High comfort with ambiguity and a bias toward learning from the market quickly; prior experience in high-growth, evolving GTM environments preferred.

You think like someone who carries a number. You measure yourself against pipeline contribution, partner-sourced revenue, and the quality of the co-sell motions you've built — not just relationship health or activity metrics. You're energized by building the system, not just working within one.

We have a whole host of perks for our people! From life essentials to nice-to-haves, there are more than a few good reasons to love working with us. We strive to ensure Pelago employees have equitable access to healthcare, wellbeing, time away, and then some.

• Generous and meaningful equity package
• Full Medical, Dental, & Vision coverage
• 401k Plan
• Unlimited PTO Policy, 10 paid holidays, & company wide “Me Time” Days
• Paid maternity, paternity & new parent leave
• Flexible working environment
• Annual Learning and Development stipend to support continued learning and career development
• Wellness Reimbursement Program
• Access to Reproductive & Family Planning Care
• Substance Use Support for employees and family members

Please note that Pelago is dedicated to providing accommodations to candidates upon request. If you need accommodations at any point throughout the interview process, please reach out to your recruiter.