Claims Representative II - Trainee

Inservco Insurance Services, a wholly owned subsidiary of Penn National Insurance, is a leading regional third-party claims administration firm that provides risk management services to customers.

The Claims Representative II Trainee is an entry-level position focused on building foundational claims handling skills through formal instruction and on-the-job training. Under the supervision of a Claims Manager, the trainee assists with basic, non-complex claims while learning best practices, procedures, and customer-focused service standards. Successful completion of the training program qualifies the trainee for promotion into Claims Representative II. 

Candidates should be comfortable with occasional daytime travel for client-facing meetings. The ideal candidate will reside in the greater Harrisburg area. 

• Attention to Details
• Quality Orientation
• Planning & Organizing
• Positive Approach
• Applied Learning

• →Demonstrates honesty; keeps commitments made to others; behaves in a consistent manner; keeps sensitive information confidential; adheres to moral, ethical, and professional standards, regulations, and organizational policies.
• →Listens to others and objectively considers their ideas and opinions, even when they conflict with own.
• →As training progresses, perform basic claims handling duties on non-complex claims, under the supervision of the Team Leader or Claims Manager, to include: 
  • →Accurate preparation of claim file documentation
  • →Verification of coverages
  • →Setting/adjusting reserves
  • →Making appropriate contacts
  • →Identifying subrogation opportunities
  • →Achieving  best practices type settlements in the disposition of claims
  • →Issue payments within authority to appropriate parties
• →Accurately and carefully follows established procedures for completing work tasks.
• →Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently; coordinates with internal and external partners.
• →Establishes procedures to remain aware of issues, follow up on action items, and track results (e.g., quality, quantity, cost, or timeliness).
• →Looks for and communicates the positive qualities and longer-term benefits of challenging situations (while facing the real problems).
• →Successfully complete prescribed professional education courses (IIA, AIC, etc.).
• →Complete and apply knowledge and skills developed during formal classroom and/or on-the-job training sessions, as set forth in defined training schedule.

• →Performs other duties as may be assigned by the Team Leader or Claims Manager.

• The Claims Rep II Trainee reports to the Team Leader or Claims Manager.
• The Claims Rep II Trainee has direct contact and interaction with all levels of personnel within the Claims Service Office.
• As training progresses, will have direct contact with policyholders, claimants, medical and legal professionals and vendors.

Education / Credentials

• Bachelor's degree preferred
• Adjuster’s license or be willing to obtain one as required

Experience

• Experience in a customer service oriented position preferred

Technical / Professional Knowledge

• Effective communication skills, both oral and written
• Effective inter-personal skills
• Personal Computer skills, with an emphasis on Microsoft products
• Ability to work within a team-oriented, fast-paced, customer-focused environment

• This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
• Must be able to perform computer-based tasks and access digital information necessary for job duties, including through the use of assistive technologies.
• Must be able to complete computer-based tasks and utilize office equipment as needed to perform essential job functions.
• Must be able to access and enter information accurately using automated systems.
• Must be able to communicate effectively with internal and external clients using telephone, electronic, or other communication systems.
• Must be able to present information to individuals and groups.
• Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
• Must be able to maintain acceptable attendance and adhere to scheduled work hours.