Implementation Consultant I - US Remote

1. In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader.
2. PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years.

The Implementation Consultant I is a key member of the Implementation team, contributing to the successful delivery of complex, large‑scale enterprise deployments of the PerfectServe platform. In this role, the consultant works within diverse health systems—including multi‑hospital networks and enterprise physician groups—to support full‑cycle implementation activities.

This position is designed for consultants who are ready to expand their project ownership, take the lead on defined workstreams within major deployments, and gain expertise across multiple product platforms based on project needs. Flexibility, adaptability, and a growth mindset are essential as this role evolves toward greater technical depth and project leadership responsibility.

Enterprise Deployment & Project Leadership

• →Lead assigned workstreams within large-scale enterprise implementations, ensuring deliverables are completed on schedule and aligned with project goals.
• →Coordinate with cross-functional teams to ensure smooth execution across complex environments.
• →Support planning and execution of enterprise go-live events, serving as a primary point of contact for designated functional areas.

Client Engagement & Workflow Consulting

• →Provide workflow consulting for physician, clinical, and operational teams.
  • →Educate and register physicians for PerfectServe programs, designing elegant solutions that meet the system level standards established
  • →Provide consultation support to physicians with call workflow configuration into the PerfectServe system
• →Develop training programs tailored to large health system audiences.
  • →Educate new clinical users at the hospital pre and post go-live

Technical Execution & Integration

• →Configure advanced workflows within complex multi-facility systems.
• →Work with third party systems to integrate solutions into the PerfectServe system.
• →Conduct testing across devices, platforms, and integrated technologies.

Cross-Platform Training & Skill Development

• →Become trained across multiple PerfectServe platforms based on project needs.
• →Rapidly acquire new product knowledge for enterprise implementations.

Any other duties as needed to effectively perform the position

• Bachelor’s degree required, engineering or IT related discipline is ideal but not required
• Prior work experience in a customer facing or other service roles
• Excellent verbal and written communications skills
• Excellent computer skills using Microsoft Visio (or Lucidchart similarly), Word, Excel (including functions), and PowerPoint. Will be using Lucidchart extensively.
• Embraces change and has a genuine curiosity for healthcare
• Ability to work closely with peers and team members in a collaborative manner
• Must travel up to 30 - 50% of the time

This position requires interaction with people and technology while either standing or sitting. In order to best service our customers on the phone, face-to-face, or on the computer, all employees must be able to communicate with or without reasonable accommodation.

Depending on the assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of 10 - 25 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, and operate equipment.

PerfectServe is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination.

This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.