Senior Customer Success Manager - US

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Position Summary:  

Our customer success leader for BlazeMeter/Perfecto (Testing) at Perforce is searching for a Senior Customer Success Manager to join the team. Able to tackle more complicated jobs and provide assistance where needed. Develop customer account plans that ensure alignment of our engagement to customer expectations and strategic business goal. Can handle a wide variety of problems and issues that come their way.  

This position will support our BlazeMeter and Perfecto brands. 

Establish and maintain relationships with key decision makers within assigned accounts 

Orchestrate relationships with assigned clients, which will include: defining value, increasing adoption and securing retention. 

Ensure client reference ability to support the Sales organization in expansions and closing processes 

Facilitate executive-level engagements such as value assessment and realization, product strategy and EBRs. 

Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally. 

Identify and manage escalations for successful resolution by driving internal and external team action items 

Develop strategic account plans for 100% consumption and areas of growth based on customer’s short, mid and long-term goals 

Know the market and maintain a good knowledge of all key competitors 

Be responsible for renewal, health and risk forecasting and reporting on your client portfolio 

May be required to support additional products/brands as needed. 

Experience negotiating and closing customer contracts (renewals & expansion) 

History of success as a customer success manager, consultant, pre-sales, account management, technical account management or equivalent 

Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions 

Experience working in a development, testing or data management environment 

Must work within a team environment with sales, field services and delivery teams 

Knowledge of customer success tool such as Gainsight and efficient in creating PowerPoint presentations 

Must be able to travel at times  

Builds no-code automations; documents guardrails 

Designs and maintains simple no-code or low-code automations using approved AI and workflow tools to eliminate repetitive tasks and reduce cycle time. 

Documents AI-assisted workflows, including assumptions, review steps, and human-in-the-loop controls. 

Applies ethical judgment, bias awareness, and compliance checks when automating decisions or recommendations. 

Level 2: Skilled Prompter (Advanced Foundation / Early Proficient) - Crafts effective, outcome‑oriented prompts, iterates to improve quality and speed, and validates AI outputs against business context and expectations.

 

All employees are expected to demonstrate AI fluency appropriate to their role and level, including responsible use of AI tools, sound judgment, and adherence to company AI governance and security policy standards.