iGaming Customer Support Specialist (m,f) German Speaker

Start: 11.05.26

Sign in - bonus: 500 EUR

We partnering with a leading global customer experience provider to recruit German-speaking Customer Support Specialists for an on-site role in Varna, Bulgaria.

In this role, you will support users of an online entertainment platform, assisting them with account-related inquiries, transactions, and general platform usage. You will play a key role in delivering a smooth and engaging customer experience in a fast-paced digital environment.

Your Role

• Provide customer support via chat and email (voice may be introduced later)
• Assist users with account-related issues and platform navigation
• Educate customers on how to use the platform effectively
• Support inquiries related to transactions, including sports bets and gaming activity
• Troubleshoot issues and provide clear, step-by-step solutions
• Ensure transparency and clear communication in all customer interactions
• Escalate complex cases to internal teams when necessary
• Maintain high levels of accuracy, quality, and customer satisfaction

Your Qualifications

• Fluent German (C1) with good English skills (B2)
• Previous experience in customer support or contact center roles is an advantage
• Strong communication and problem-solving skills
• Customer-focused mindset with attention to detail
• Ability to multitask and work in a fast-paced environment
• Comfortable using digital tools and multiple systems
• Team player with a proactive and adaptable attitude

The Offer

• Competitive salary package with performance-based bonus
• Sign-on bonus
• Fully paid training (42 days) followed by certification
• Relocation support including accommodation and financial assistance
• Opportunity to work in a growing and dynamic international environment
• Career development opportunities within a global organization
• Full-time on-site position in Varna, Bulgaria
• Start date: 11th May
• Working hours: Monday to Friday, between 08:00 – 23:00 (rotational shifts)