Retention Agent (m,f) Forex : French

Position: Retention Agent 

Location: Limassol, Cyprus

Work model: on site

Employment type: Full-time 

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  Manage and retain a portfolio of clients

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  Build strong, long-term relationships with clients via phone and email

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  Drive deposits, re-deposits, and trading activity

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  Identify opportunities to upsell and cross-sell products and services

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  Provide market insights and platform guidance to clients

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  Meet and exceed KPIs and revenue targets

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  Maintain accurate records using CRM systems

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  Collaborate with internal teams including compliance and support.

• Native / fluent in French with outstanding communication skills. Fluent in English (minimum B2 level)

• Proven experience as a Retention Agent in a regulated Forex/CFD company

• Excellent closing, negotiation, and objection-handling skills

• Solid understanding of financial markets and trading platforms

• Ability to work under strict regulatory frameworks

• Target-driven with a consistent track record of performance

• Strong communication and relationship-building skills

• Ideally already based in Limassol.