Retail Shift Lead - Mill Valley

Pet Food Express is the best place to shop for pet supplies – and it’s all because of the passionate people who work here. Our employees are sales-driven individuals who thrive on helping pet parents find the best products for their furry family members. We don’t just sell products—we provide tailored solutions and trusted advice to create a memorable shopping experience. If you have a knack for sales, an eagerness to learn about pet products, and a commitment to gold-star customer service, we’d love to hear from you!  

Our Lead Sales Consultants are trusted keyholders who drive sales, store operations, and customer engagement. They guide customers through the ins-and-outs of pet parenthood and coach Sales Associates in delivering exceptional service. They lead by example, inspiring their team to build relationships, recommend products, and support sales goals. Working closely with field leadership, they ensure every customer enjoys a fun, friendly, and informative shopping experience while fostering a motivated, sales-focused team environment. 

Responsibilities:

On an average day, Lead Sales Consultants: 

Engage & Sell

• Actively approach and engage with our two-legged and four-legged customers. 

• Ask questions to understand customer needs and build lasting relationships.  

• Use the PFE Whole Life Approach to provide tailored recommendations that help customers live their best possible lives with their pets.  

Learn & Educate

• Participate in and lead daily training and continuous educational programs to enhance your and your team’s product knowledge and sales skills.  

• Stay up-to-date about new products and the pet community and share what you know with your store.  

• Educate PFE Sales Associates on product benefits to help our customers find solutions for their pets' unique needs. 

Operate & Maintain

• As a keyholder, lead PFE Sales Associates through store open and close procedures.  

• Ensure accurate and secure cash handling by following company procedures, including opening and closing registers, processing cash drops, balancing drawers, and maintaining transaction accuracy. 

• Lead the unloading of shipments, restocking, and placement of product while maintaining visual and display standards.  

• Ensure store displays and visual merchandising are updated according to company guidelines 

• Clean and maintain the store by delegating and participating in tasks such as sweeping, mopping, and cleaning pet messes as needed. 

• Maintain an awareness of loss prevention by supporting a culture of honesty and connecting the links between customer service and shrink. 

• Support overall store operations by performing additional duties as assigned, including tasks not necessarily covered by this listing. 

Qualifications:

• A passion for pets and a desire to help pet parents find the best solutions. 

• Minimum 1-year previous leadership and keyholder experience required, preferably in a retail environment. Experience in pet retail is a plus. 

• Eagerness to learn and lots of ambition. We’re growing and looking for people who are excited to grow with us! 

• Dependable and reliable with strong attendance and punctuality. 

• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays. 

• Willingness to travel among neighboring stores.  

• Ability to lift, move, and carry up to 35 pounds using appropriate lifting techniques and following all safety rules. 

• Ability to climb and balance using a ladder and/or step stool. 

• Ability to continuously stand, walk, bend, stretch and engage in repetitive motions throughout shift.