Member Services Representative Part Time

Nj-Hamilton Township-mid

Finance & AccountingPersonal Banker

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Quick Summary

Key Responsibilities

Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours.

Technical Tools

Finance & AccountingPersonal Banker

Job Summary

The Member Services Representative - Opener will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This is an opening shift 4:30 a.m. - 8:30 a.m. M-F.

Essential Duties and Responsibilities

Greet members, prospective members and guests, providing exceptional customer service.
Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
Facilitate needed updates to member’s accounts.
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude!
Punctuality and reliability is a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
Strong listener with the ability to empathize and problem solve.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required.
Must be 18 years of age or older.

Physical Demands