Sales Support Coordinator

Position Title: Sales Support Coordinator 

Reporting To: Sales Support Manager  

Location: West 

Position Summary: 

As the Sales Support Coordinator, you will be part of the Field Service team within the Phigenics Sales Organization, reporting to the Sales Support Manager dedicated to supporting the West Area. This position will be responsible for a variety of administrative support services for the Account Managers within your assigned area. 

Key Responsibilities: 

• Provide general support and coordinate a variety of administrative activities for the field service team, account management team, and external clients. 

• Act as a customer point of contact for issues and questions relating to their supply orders and lab reports. 

• Initiate testing supply orders to designated internal and client collectors. 

• Work with different areas of the company to ensure the needed information is facilitated and received by the proper personnel to complete tasks. 

• Manage and facilitate the Chain of Custody process for testing services. 

• Work in Phigenics customer software to ensure reports are properly uploaded, correct people have access, and that they are receiving proper notifications. 

• Participate as needed in monthly planning meetings to confirm orders placed, tracking, and rendered services. 

• Maintain an understanding of the remaining PO balance per contract so proper billing can be achieved. A tracking system will be provided. 

• Maintain and update the pre-built distribution list for reports and scheduled orders. 

• Keep accurate records of contacts and ship to address in Phigenics designated systems. 

• Support account managers in facilitating retests or one-time quotes. 

• Pull and maintain spreadsheets for Monthly WMS scheduling and proper supply ordering. 

• Enter Jira Tickets for account managers: PASL requests, IT requests, Weekend Work needs, Procurement supply needs, etc., upon request. 

• Initiate recollection and retest supply order needs and work with field service and account managers to ensure events are scheduled and supplies ordered. 

Key Qualifications: 

• Education: Bachelor’s degree preferred 

• Experience: 2+ years of experience in sales support, customer service, or an administrative role. Experience in a fast-paced sales environment is a plus. 

• Technical Skills: Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with CRM systems such as HubSpot or Salesforce. 
  

• Communication: Strong verbal and written communication skills with the ability to interact professionally with customers and internal stakeholders. 

• Organizational Skills: Excellent organizational and multitasking abilities, with keen attention to detail. 

• Problem-Solving: Ability to troubleshoot and resolve customer and sales team issues in a timely and effective manner. 

• Team Player: A collaborative attitude and the ability to work well within a team environment while maintaining a proactive and independent approach to tasks.