Ticketing & Reservations Executive- Travel & Tours Agency (Abuja)

Are you passionate about delivering seamless travel experiences? Do you thrive in a fast-paced environment where accuracy, customer service, and problem-solving are essential?

We are seeking an experienced Ticketing & Reservations Officer to join our growing team in Abuja. In this role, you will manage end-to-end travel arrangements for corporate organisations, government institutions, diplomatic missions, and high-net-worth travellers, ensuring every journey is planned and executed with excellence.

If you are highly proficient in GDS platforms, have exceptional customer relationship skills, and enjoy solving complex travel challenges, we'd love to hear from you.

As our Ticketing & Reservations Officer, you will:

• Handle flight reservations, ticket issuance, revalidation, reissuance, cancellations, refunds, and exchanges for both domestic and international travel.
• Source the most efficient and cost-effective flight options using GDS platforms such as Amadeus, Sabre, or Travelport.
• Arrange hotel accommodations, airport transfers, travel insurance, visa support services, and other travel-related requirements.
• Build comprehensive travel itineraries tailored to clients' schedules, budgets, and preferences.

• Serve as a trusted travel advisor for corporate, government, diplomatic, and individual clients.
• Respond promptly to travel enquiries via phone, email, and in person.
• Provide expert guidance on airline policies, visa requirements, passport validity, transit regulations, baggage policies, and destination-specific travel requirements.
• Build lasting client relationships through proactive communication and exceptional service delivery.

• Interpret and apply airline fare rules, ticket conditions, taxes, penalties, and change policies accurately.
• Resolve schedule changes, flight disruptions, missed connections, and emergency travel requests with speed and professionalism.
• Ensure compliance with airline, IATA, and company ticketing policies.

• Verify payments before ticket issuance and maintain accurate booking records.
• Prepare daily sales reports, ticket reconciliation reports, and supporting financial documentation.
• Maintain complete and accurate travel documentation while ensuring compliance with internal quality standards.

• Bachelor's Degree or HND in Travel & Tourism, Business Administration, Hospitality Management, or a related discipline.

We're looking for professionals who combine technical expertise with a passion for delivering exceptional customer experiences.

• Minimum of 2–4 years' hands-on experience in ticketing and reservations within a reputable travel management company, airline, or travel agency.

• Amadeus, Sabre, or Travelport certification.
• IATA Foundation or Consultant Certification will be an added advantage.

Successful candidates will demonstrate:

• Strong proficiency in Amadeus, Sabre, or Travelport GDS.
• Excellent understanding of airline fare construction and ticketing rules.
• Knowledge of international travel regulations and visa requirements.
• Exceptional customer service and relationship management skills.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• High level of accuracy and attention to detail.
• Ability to multitask and perform effectively under pressure.
• Strong organisational and time management skills.
• Professional integrity and commitment to service excellence.