Customer Success Enablement Manager

Canada·TorontoFull Timemid

OtherCustomer Success Enablement Manager

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Quick Summary

Overview

Join Pigment: The AI Platform Redefining Business Planning Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data,

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OtherCustomer Success Enablement Manager

Join Pigment: The AI Platform Redefining Business Planning

Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.

Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.

With a team of 600+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.

At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.

Pigment is looking for a Customer Success Enablement Manager to help our global Customer Success organization deliver more consistent customer outcomes, faster ramp, stronger adoption, and better expansion readiness.

As Pigment scales, Customer Success plays a critical role in revenue protection, customer value realization, adoption, and expansion. This role will help turn our CS strategy into practical enablement programs, tools, workflows, and coaching systems that make CSMs more effective in the moments that matter.

This is a hands-on individual contributor role for someone who can design practical programs, partner closely with CS leaders, and use data and field feedback to continuously improve how our CS teams operate.

3 to 6+ years of experience in customer success enablement, revenue enablement, customer success, customer education, sales enablement, or a related GTM role.
Strong understanding of SaaS Customer Success motions, including onboarding, adoption, renewals, expansion, customer health, business reviews, and executive stakeholder engagement.
Experience designing and delivering enablement programs for customer-facing teams.
Strong facilitation, communication, and content-building skills.
Comfort working globally across time zones, regions, and stakeholder groups.
Ability to turn ambiguous business problems into practical enablement programs.
Experience using systems like Salesforce, Gong, and AI-enabled writing or coaching tools such as LetterAI.
Strong program management instincts: clear goals, timelines, stakeholder alignment, execution discipline, and follow-through.

Nice to Have

~1 min read

Experience in enterprise SaaS, planning, BI, FP&A, RevOps, or complex B2B software.
Experience enabling CSMs on value selling, business outcomes, executive engagement, or expansion motions.
Experience building certifications, role-based learning paths, or manager reinforcement programs.
Experience partnering with Product Marketing, Product, Customer Education, RevOps, or Professional Services.

We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.

Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.

Location & Eligibility

Where is the job

Toronto, Canada

Hybrid — some on-site time required

Who can apply

Listing Details

Posted: June 26, 2026
First seen: June 26, 2026
Last seen: July 22, 2026

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Days active: 0
Repost count: 0
Trust Level: 81%
Scored at: June 26, 2026

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Pigment

lever

Pigment is a cutting-edge planning platform designed for agility and scale, empowering businesses to make informed decisions and adapt quickly to changes.

Employees

350

Founded

2019

Domain

gopigment.com

Jobs

View 125 jobs

View company profile

Salary

CAD 110000–145000

per year