Manager, Customer Success Manager

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. 

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. 

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. 

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. 

• →10+ years in Customer Success, Account Management, Consulting, or related customer‑facing roles in B2B SaaS / enterprise software.
• →2+ years leading or mentoring CSMs or similar roles (formal line management preferred).
• →Strong understanding of subscription / ARR business models, renewals, and expansion mechanics.
• →Demonstrated experience driving customer adoption and value realization with complex, multi‑stakeholder accounts.
• →Comfortable working with executive stakeholders (Director, VP, C‑level) and leading structured, outcome‑driven meetings.
• →Proven ability to interpret data (health scores, usage, pipeline, churn trends) and convert insights into actions.
• →Excellent communication and storytelling skills (written, verbal, and presentation).
• →Strong organizational and prioritization skills, with the ability to manage multiple workstreams under time pressure.
• →Experience working cross‑functionally with Sales, Support, Product, and Professional Services.

• Experience in Identity & Access Management (IAM), security, or adjacent enterprise SaaS domain.
• Hands‑on experience with Customer Success platforms (e.g., Gainsight, Totango, ChurnZero) and CRM tools (e.g., Salesforce).
• Track record of building or improving CS playbooks, processes, or programs at scale.
• Experience managing distributed / remote teams across regions.

• Customer‑obsessed: champions customer outcomes and long‑term partnerships.
• Data‑driven: uses data to prioritize, decide, and course‑correct.
• Team‑first leader: wins through collaboration, clear communication, and shared success.
• Accountable: sets high standards, owns results, and addresses issues directly and constructively.
• Growth mindset: embraces feedback, change, and continuous improvement for self and team.

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. 

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives