Customer Logistics Coordinator

340B Order Fulfillment ● Receive and process 340B orders received via Admin. ● Verify item pricing against Admin and distributor websites. ● Approve items/orders for EDI processing or initiate manual processes when EDI is unavailable. ● Record all order processing notes in Admin and Zoho CRM. ● Monitor daily shipment status and update Admin with tracking numbers and carrier info. ● Maintain an up-to-date daily spreadsheet summarizing all 340B order activity. ● Escalate any price discrepancies, out-of-stock items, or credit holds to the immediate supervisor ● Prepare and submit manual order forms via email for specialty items or when required. ● Support manual order submission requests from the supervisor or during system downtime. ● Track order progress clearly, distinguishing between fulfilled and pending shipments. Logistics Coordination ● Act as the primary point of contact for healthcare facilities regarding order status and shipment tracking. ● Collaborate with warehouses, third-party carriers, and internal departments to ensure timely, compliant deliveries. ● Monitor inventory levels and proactively flag potential shortages. ● Ensure healthcare shipments comply with packaging, labeling, and temperature control standards. ● Manage accurate logistics records and delivery schedules in the company’s ERP and/or Admin platform. ● Assist in recalls, returns, and replacements as needed. Operational & Team Support ● Provide ongoing support to managers with special projects such as PID creation or spreadsheet assistance. ● Participate in process improvement initiatives to streamline logistics operations and enhance customer experience. ● Respond to and resolve issues via phone, email and chat systems. Requirements ● Knowledge of logistics, supply chain, or business operations relevant to the role ● Experience in logistics, supply chain, or customer service environments, including healthcare or pharmaceutical settings ● Familiarity with handling regulated or sensitive products, such as medical devices or pharmaceuticals ● Familiarity with logistics systems, ERP platforms (e.g., SAP, Oracle), and Microsoft Office tools, including Excel ● Organizational skills to manage multiple priorities in time-sensitive environments ● Clear and effective verbal and written communication ● Attention to detail with a focus on accuracy and compliance ● Ability to work independently and collaboratively across teams ● Awareness of regulatory standards, including FDA requirements, HIPAA, and Good Distribution Practices (GDP)