Patron Services Representative

Who is the Pittsburgh Symphony Orchestra?
Known for its artistic excellence for more than 130 years, today the PSO is the region’s national and international cultural ambassador. A two-time 2018 GRAMMY® Award-winning orchestral ensemble credited with a rich history of concerts, performances, and recordings with the world’s finest conductors and musicians, the PSO consistently demonstrates a genuine commitment to Pittsburgh’s citizens, regional communities, and vibrant cultural scene.  Now entering its 131st season, the internationally acclaimed Pittsburgh Symphony Orchestra (PSO) engages audiences of all ages through unparalleled live musical experiences, community collaborations, and educational programming that enrich every life with great music.  

Job Purpose: 
The Patron Services Representative supports the efforts of the Marketing Department by assisting in establishing, cultivating, and promoting relationships with all Subscribers to further sales and giving efforts of the Pittsburgh Symphony Orchestra. Patron Services Representatives enable all departments within the PSO to better serve the needs of the Patrons.

Essential Duties and Responsibilities:

• Actively renew, and increase subscriptions through various methods, including inbound and outbound phone calls, email, web, and in-person.
• Renew, and solicit donations as an add-on to subscription calls.
• Establish, cultivate, and promote relationships with designated PSO patrons.
• Facilitate ticketing needs for subscribers and donors.
• Provide outstanding personal concierge service for Patrons.
• Act as a contributing team member of the Patron Services Area by working collaboratively to achieve individual, departmental, and organizational goals.
• Process tickets and donations for designated patrons. Input necessary information into Tessitura; provide feedback to the Manager and/or VP of Marketing and Sales as needed.
• Attend department or committee meetings, receptions, and events as necessary.
• All other duties as assigned.

Required Education and Experience:

• Experience in Customer Service, Fundraising, or Sales required.
• Excellent written, oral, and interpersonal communication skills.
• Must be comfortable speaking and interacting on a telephone.
• Strong computer skills, working knowledge of Microsoft Office.
• High level of organization, professionalism, and attention to detail.
• Must be able to function as part of a team.
• Ability to problem-solve non-routine situations independently, locate appropriate resources as necessary; and determine when to refer patron issues to the Manager.
• Must be able to use discretion when handling personal and privileged patron information.
• Ability to work irregular hours, including nights and weekends as necessary.

Preferred Skills and Experience:

• Familiarity and proficiency in Tessitura.
• Knowledge of music and orchestral repertoire.

Physical Requirements:

• Ability to work on a computer for extended periods of time.
• Ability to operate related equipment, i.e. telephone, computer, copier, scanner.
• Must be able to sit for long periods and do repetitive tasks.

Compensation and Location:
This is a full-time non-exempt position with an hourly rate of $22.73. We also offer a comprehensive benefits package which includes paid holidays, paid time off, employer paid health benefits, as well as retirement savings options with an employer match. Heinz Hall in downtown Pittsburgh is the work location for this position. The PSO supports a flexible, hybrid work environment, which currently includes three days per week in-person work, including work on weekends and evenings during PSO and Heinz Hall concerts or events. 

Pittsburgh Symphony, Inc. (PSI) provides equal opportunity to all qualified employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, genetic information, ancestry, national origin, age, physical or mental disability, marital status, veteran status, or any other class or category protected by local, state, or federal law.

The specific statements shown in each section of the description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. 

The PSI recognizes that an individual with a disability may require a job modification/accommodation to enable them to successfully perform a job function.  Consideration will be given to such requests. Such requests should be directed to Human Resources.