Customer Success Manager, Commercial Markets

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

This role is for a Customer Success Manager for Planet’s commercial markets. You will be responsible for managing and expanding relationships with customers, including in the agriculture and mapping verticals. You will help customers maximize the value of Planet’s imagery and geospatial solutions, ensuring that they can effectively integrate Planet data into their business workflows.

The ideal candidate is a consultative strategist who naturally takes ownership of the account lifecycle post sales supporting renewal and expansion opportunities. We are looking for a thought partner with deep business acumen and situational awareness who can adapt seamlessly from an executive briefing to a deep dive with technical teams. You will operate in lockstep with your sales counterparts, combining technical value realization with commercial strategy to build a unified account front. As the customer success manager, you will seek to understand our customers' business models and anticipate their downstream needs. This includes a relentless drive for value realization, ensuring our customers can clearly measure and articulate the tangible ROI Planet delivers.

This is a full-time, hybrid role which will require you to work from our San Francisco or Washington DC office 3 days per week.

• Take full accountability for gross and net retention metrics across your book of business, ensuring long-term customer health and growth.
• Partner closely with Account Executives to build unified commercial strategies by bringing actionable account insights and forward-looking recommendations to internal syncs.
• Map out long-term account trajectories proactively to identify capacity gaps, risks, and expansion opportunities early.
• Co-create success plans and QBRs that enable customers to clearly measure and present the business impact and ROI of Planet solutions.
• Build solid relationships across complex stakeholder networks, equipping internal champions with the data they need to advocate for the partnership.
• Lead cross-functional internal teams through critical account milestones to ensure alignment and clear execution.
• Navigate high-stakes customer situations with composure and sound judgment, prioritizing effectively under pressure.

• 4+ years of experience in Customer Success, Account Management, or a strategic customer-facing role.
• Bachelor’s degree in a relevant field.
• Good working knowledge of remote sensing, GIS, or geospatial imagery products, with the ability to bridge technical workflows with commercial value.
• A track record of acting as a thought partner by asking reframing questions that probe client motivations, pressures, and business context.
• A solid understanding of commercial business models (how clients make money, industry market shifts, and regulatory changes) and the ability to weigh the trade-offs of customer requests.
• Great situational awareness with an outstanding ability to read between the lines, dynamically adjust your tone, depth, and detail whether presenting to an executive or collaborating with a technical lead.
• Excellent verbal and written communication skills in English, with a professional presence that earns trust.
• Flexibility to support global business needs, including availability for US calls.
• Willingness to travel to connect with customers and internal teams.

• Experience working within the agriculture sector, with a deep understanding of how AgTech companies, insurers, and large-scale growers evaluate and implement geospatial solutions.
• Proficiency in using Customer Relationship Management (CRM) and Customer Success (CS) tools (e.g., Salesforce, Gainsight, Zendesk) to manage workflows and report on team metrics.
• Ability to translate customer data into actionable insights.
• Experience leading organizational change management efforts.

November 10, 2026 by 11:59p / 23:59 CET (Central European Time)

Why we care so much about Belonging. 
We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work.  If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply!  At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description.  We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts.  We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride. 

EEO statement:
Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.

Accommodations: 
Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

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AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We currently use Metaview to better focus on candidates and less on trying to capture notes. As such, with the candidate's consent, select interviews may be recorded and include a "Planet AI Notetaker" for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy.

Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools—e.g. Large Language Models (LLMs), deep fake technology, etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact accommodations@planet.com with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.