Claims Supervisor, Property Damage

The Property Damage Claims Supervisor will oversee the operation of a unit of claim representatives with varying levels of experience who handle first and third party property claims. The ideal candidate will be familiar with comparative negligence and current state and federal regulatory laws.

RESPONSIBILITIES

• Direct and coach the work of Property Damage Claims Adjusters.
• Plan unit workflow and monitor assignment of claims to unit members based on complexity, severity, and volume.
• Establish and monitor unit goals for service, production, and work quality.
• Review active and closed files in compliance with Quality Assurance program to identify trends, provide direction, and provide feedback to unit.
• Provide management with monthly analysis of quality trends and performance of claims associates.
• Conduct training on a group and individual basis on all aspects of the job.
• Promote teamwork through effective leadership.
• Review and approve settlements that exceed staff authority levels.
• Conduct performance reviews and career counseling sessions.
• Monitor attendance and write performance appraisals.
• Make recommendations for promotions, staff changes, and salary action.
• Participate in new-hire interview process.
• Actively participate in AI initiatives by identifying process improvement opportunities, supporting implementation of AI tools, and driving adoption to enhance operational efficiency and claim outcomes.

QUALIFICATIONS

• Bachelor’s degree (B.A) from a four-year college or university strongly recommended.
• Minimum 4 years of insurance and/or claims experience.
• Able to work in a fast paced environment and multi-task.
• Strong critical thinking and problem solving skills.
• Able to exercise independent judgement.
• Have a working knowledge of claim applications, including Image Right, Claims Pro, and the Microsoft Office Suite of products.

SALARY RANGE

The pay range for this position is $77,500 to $104,100 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.​

PERKS & BENEFITS

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement 

ABOUT THE COMPANY

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

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