Room Attendant/Inspector | Field & Stream Lodge Co. | Bozeman, MT

• Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
• Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
• To properly and thoroughly clean guest rooms as specified including, but not limited to:
• Empty trash containers and recycling bins.
• Remove all dirty terry and replace with clean par to designated layout.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
• Replace dirty bed linen and make up bed with clean linen.
• Replace laundry bags and slips.
• Clean closets and door tracks on check-out rooms, removing dust and debris.  Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities.
• Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, as well as cable box.
• Realign furniture to floor plan.
• Open all drawers/doors in check-out rooms and remove items left by guest.  Dust inside.
• Check under bed(s), chairs and sofa for debris and remove if present.
• Inspect condition of all furniture for tears, rips or stains; report any damages to maintenance.
• Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones.
• Inspect condition of amenities in desk, drawers and guest service directory, replace designates amounts at proper locations in room.
• Ensure presence of guest room literature and DND sign.  Inspect condition and replace as needed.
• Vacuum throughout entire room and spray room with deodorizer.
• Clean and replenish the coffee maker set, if applicable
• Update status of rooms cleaned on assignment sheet.
• Return and restock cart at end of shift as well as empty vacuum bag and wipe vacuum clean.
• Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to your supervisor.
• To handle guest complaints with professionalism, ensuring guest satisfaction.
• Report any damages or maintenance problems to your supervisor.
• Effectively communicate with other departments throughout the shift
• Adhere to Lost and Found and Key Control policies.
• Completion of other cleaning tasks as assigned, including cleaning of common areas, public restrooms, etc.
• To perform other essential room cleaning duties as operations, change in the future.
• Comply with all company policies and procedures.

• Analyze guest satisfaction reports and develop action plans to improve scores.  Prepare reports and communicate results to the hotel’s management.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments. 
• Report, turn-in, and/or log all log and found items.
• May assist in cleaning hotel guest rooms and public areas.
• May assist with deep cleaning projects.
• May assist with other duties as assigned.

• Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
• Must have High school diploma or equivalent vocational training.
• 2-4 years’ experience as hotel Room Attendant.

• Knowledge of proper cleaning techniques, requirements and use of equipment
• Knowledge of safe and proper chemical handling
• Ability to: a) maintain hotel standards, policies and procedures, b) prioritize and organize work assignments, direct performance of assigned staff and follow up with corrections where needed.
• Punctuality and regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Demonstrated ability to train staff and ensure high level of customer service. 

• Carrying or lifting items weighing up to 10 pounds and handle objects with hands
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling
• Communicating with other people

Non-Negotiables (Our Core Values)  

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
  
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN + INNOVATE.
• EMBRACE CHANGE

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.  

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won’t be tolerated. It’s also illegal.  

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.  

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.