The Hollywood Reporter: Digital Client Success Manager

• →Act as the primary contact for key strategic media accounts, managing relationships across clients, agencies, and third-party vendors while driving THR’s business growth
• →Oversee full campaign execution from pre-sale through post-sale, ensuring accurate setup, smooth workflow, and on-time delivery
• →Partner with Sales and Marketing to develop strategic media solutions, contribute to brainstorms, and support new business and upsell opportunities
• →Collaborate cross-functionally (Sales, Marketing, Events, Ad Ops, Editorial) to execute campaigns and drive innovation aligned with evolving client and industry needs
• →Apply deep expertise across THR ad products to recommend solutions aligned with client objectives and campaign strategy
• →Build and manage media plans, establish KPIs, and continuously monitor, optimize, and report on campaign performance against goals
• →Lead campaign kickoff meetings, manage insertion orders, and oversee execution across internal and external systems
• →Manage campaign reporting and billing processes, including performance insights, analytics, and coordination with finance for accurate invoicing

• 2-3 years of experience at a publisher, media, or creative agency managing digital advertising strategy, campaign execution, and client relationships (preferred)
• Strong client-facing experience, with the ability to present, communicate clearly and tailor messaging to different audiences
• Proven ability to manage complex campaigns, analyze performance data, and translate insights into strategic recommendations and success stories
• Experience collaborating cross-functionally to develop solutions that meet client goals and support long-term growth
• Proficiency in campaign reporting, performance monitoring, and working with Ad Operations teams to ensure delivery and optimization
• Familiarity and prior experience using key tools and platforms (PowerPoint, Excel, Google Workspace, Keynote, Salesforce, JIRA, Prisma, Airtable, and DoubleClick products; plus comScore, Google Analytics, DoubleVerify, IAS, and social platforms a plus)
• Highly organized, detail-oriented, and able to manage multiple priorities, meet tight deadlines, and deliver polished, client-ready materials
• Proactive, solution-oriented team player with strong communication skills, strategic thinking, and flexibility to work in a fast-paced environment, including occasional after-hours support.

A good faith estimate of the salary range is $73K - $80k upon hire.. Factors that could be used to determine your actual salary may include your specific skills, years of experience and comparison to current employees already in this role. The total compensation package for this position will also include other elements, a full range of medical, financial, and/or other benefits including 401(k) eligibility and paid time off benefits.

Penske Media Corporation (PMC) is a leading global media and information services company whose award-winning content attracts a passionate audience of over 300 million globally. Since 2004, PMC has been a pioneer in digital media reaching viewers on all screens across its ever-growing constellation of iconic brands, which includes Variety, Rolling Stone, The Hollywood Reporter, Billboard, Dick Clark Productions, WWD, SHE Media, Robb Report, Deadline, TVLine, Sportico, BGR, ARTnews, Fairchild Media, Vibe, IndieWire, Artforum, Gold Derby, and Luminate, the premier data and analytics company. PMC’s journalists and content creators deliver daily the most comprehensive news and information in their industries and areas of coverage, unequaled in ambition, depth, and courage. In addition, PMC owns several vital cultural events such as SXSW, LA3C, and Latin Music Week. Headquartered in New York and Los Angeles with additional offices in 14 countries worldwide, PMC believes companies should not only be profitable but also forces for good. PMC is committed to fostering a working environment that is inclusive and responsible, where we value a company culture built on all backgrounds, voices, and experiences. For more information on the company, please visit www.PMC.com