Integration Support Engineer

United States·Lehimid

Customer SupportSupport Engineer

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Quick Summary

Key Responsibilities

You will coordinate standard and custom integration projects for Podiums clients. You will scope out and plan projects with strategic clients,

Technical Tools

Customer SupportSupport Engineer

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.

In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.

Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.

Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.

The Integration Support Engineer is a critical player in a program that is key to our long-term success. We need someone who can coordinate the successful setup of direct integrations between Podium and our clients’ systems.

Responsibilities

~1 min read

→You will coordinate standard and custom integration projects for Podiums clients.
→You will scope out and plan projects with strategic clients, ensuring that they are set up for long-term success and scalability.
→You will be comfortable configuring API settings and managing a work queue alongside Customer Success Account Managers (AMs/CSMs).
→You will support our strategic clients and Account Managers (AMs/CSMs). The integrations you complete are key components in the overall success plan for the clients they manage.
→You will solve integration issues. Technical and process issues may arise during the initial integration or as dependent platforms change. You will troubleshoot and solve these problems.
→You will serve as an integrations expert across Podium and share customer needs for automations to continually improve the integrations and automations we offer.
→You will maintain high quality documentation of the clients integrations that we set up, as well as update any existing client workbooks/SOPs when needed.
→You will be explaining technical documentation, such as the Developer API Portal, to strategic clients that comprise both non-technical and technical audiences.

2-3 years prior experience setting up software or following technical operating procedures
Experience using API’s, webhooks and FTP’s.
Demonstrated over-achievement managing a large work queue
Experience working directly with clients, comfortable explaining complex technical processes in a concise way to contacts in varying roles and technical aptitude at an organization
You will also need to be the type of person who:

Constantly invents new and better ways to get tasks done.
Is accountable to others. Your projects will be part of a larger client engagement.
Earns the trust of your colleagues by always keeping your commitments.
Keep your key stakeholders informed on the progress being made in setting up integrations.
Is able to identify short-term and long-term issues or concerns related to client’s integrations and adjust projects accordingly.
Focuses on results. What you do has clear purpose and you are not satisfied until you achieve your planned outcomes.

Podium is the best place to work to:
- Join the leaders in AI agents
- Unlock career-defining growth
- Build with world-class talent
- Make a real impact on local business