(Canada) Customer Operation Launch Manager

Reporting to the Manager, Customer Care Launch, you will act as the primary internal liaison to lead the launch of new products within Professional Services and Customer Support. This role will be responsible for mobilizing cross-functional efforts, defining implementation and support strategies, developing tools and executing programs that will drive the launch of world class products to its customers. This role demands a strong project manager with an excellent track record of managing multiple projects and leading with authority.

Reporting to the Manager, Customer Care Launch, you will act as the customer operations liaison to lead multiple market ready health care solutions and services launch projects simultaneously. You will mobilize cross-functional efforts within customer operations to define strategies, develop tools and execute programs that drive the launch of world class solutions and services to its customers. You will manage the launch through early access pilots to commercial availability in a way that maximizes the outcomes of the customer operations organization, customer time-to-value, and company time to revenue. To accomplish this, you will leverage SaaS new product introduction experience, project management skills and business acumen to build effective cross-functional partnerships, influence the business and use organization skills to navigate ambiguity. You will work in conjunction with product leaders and cross-functional teams.