Sr. Director, Design & User Experience

The Senior Director, Design & User Experience is accountable for ensuring that all product interactions are intuitive, consistent, and aligned to customer needs and business outcomes. This role operates at the intersection of Product, Engineering, and Design—driving a unified experience strategy across teams and embedding high standards of craft, clarity, and accountability. The leader will advance UX and content design as a strategic capability, enabling faster execution, stronger product-market fit, and scalable, AI-enabled product experiences across a complex B2B healthcare technology portfolio.

• 10+ years of experience in UX, content design, or product design within complex B2B technology environments
• 5+ years leading multi-disciplinary design and research organizations at scale
• Bachelor’s degree in UX, Design, Information Technology, or a related field
• Proven experience operating at the executive level within Product and Engineering organizations, influencing strategy and outcomes
• Deep expertise in scaling UX across large, multi-product platforms, including developing design leaders, managers, and principal-level talent
• Demonstrated ability to influence senior stakeholders and drive cross-functional alignment across Product, Engineering, and Customer-facing teams
• Strong understanding of user-centered design principles, accessibility, and content clarity in regulated or high-complexity domains
• Experience integrating AI and emerging technologies into user experiences and team workflows

• →Oversee and evolve clear guidelines for user experience and product content, including how users interact with AI-enabled functionality to improve efficiency across roles in the healthcare continuum
• →Champion and lead initiatives to improve UX quality and drive AI transformation, defining success metrics and measuring impact on key business outcomes
• →Standardize interaction patterns, content design practices, and the growth and adoption of the internal design system across multiple products and teams
• →Partner closely with Product and Engineering executive leadership to align on strategy, initiative progress, and risk mitigation
• →Collaborate with Outbound Product, Escalations, and Customer Success teams to identify high-impact user pain points and translate them into actionable experience improvements
• →Ensure UX and content design are embedded early in product discovery, planning, and decision-making processes
• →Clarify decision rights and ownership at the intersection of Product and UX to enable efficient, high-confidence decision-making
• →Reduce ambiguity and rework by establishing clear accountability models and scalable design governance practices
• →Build, lead, and develop high-performing teams across UX design, content design, and user research, including coaching managers and senior ICs
• →Establish operating rhythms, measurable goals, and performance expectations aligned with Product and Engineering organizational standards
• →Foster a culture of excellence, discipline, clarity, and continuous learning across distributed teams
• →Enable adoption of AI-supported workflows, tools, and design practices to improve team productivity, quality, and delivery speed
• →Drive measurable improvements in product adoption, usability, accessibility, and overall customer satisfaction

• Master’s degree in UX, Design, Information Technology, or a related field

At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $234,000 - $260,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

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