(US) Sr. Customer Success Manager

United StatesRemoteFull-Timesenior

Customer Success ManagerCustomer

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Quick Summary

Overview

Reporting to the Sr. Director, Customer Success,

Technical Tools

Customer Success ManagerCustomer

Reporting to the Sr. Director, Customer Success, the Senior Customer Success Manager is responsible for managing and providing world-class partnerships to their clients and ensuring they are optimizing the use and value of PointClickCare’s solutions. The ideal Senior Customer Success Manager will possess business consulting background and enterprise knowledge that enables them to drive an engagement at the C-level. This position can work remotely and will travel to various client locations as required.

Owns and delivers joint customer success plan, to help build, grow, and expand client relationships at all levels while driving business alignment on desired outcomes.

Act as a Trusted Advisor and Business Partner, providing strategic guidance and a “path to value” to customer Executive Leadership and internal account teams, demonstrating cross functional collaboration.

Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience, anticipating customer challenges and meeting them with solutions.

Provide early warning and turnaround strategies that focus on customer health and churn mitigation. Act as a point of escalation, when required, help manage customer expectations, and develop save plans for at-risk accounts.

You are passionate about the future of work, and committed to working with teammates to meaningfully impact acute and long-term post-acute care markets that provide care for vulnerable populations.

Experience in a customer-facing role within a Saas/tech company

Experience in a Healthcare Sales/Account Management/Customer Success Management role with emphasis in managing a book of business, primarily focused on Enterprise customers.

Proven track record of sustaining and growing relationships

Exceptional relationship builder that is accustomed to taking initiative in fast-paced environments.

Strong written and oral communication and presentation skills, plus the ability to work independently in remote environment to deliver customer success.

Proven proficiency in data analysis including interpreting and translating results.

Bachelor’s degree in a relevant field or equivalent practical experience and experience using a CRM tool (Salesforce and/or Gainsight)

At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $118,000 - $132,000 (Exempt)+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

Location & Eligibility

Where is the job

United States

Remote within one country

Who can apply

Listing Details

Posted: July 23, 2026
First seen: July 23, 2026
Last seen: August 5, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 87%
Scored at: July 23, 2026

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Pointclickcare

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PointClickCare is the leading electronic health record (EHR) technology partner to North America’s long-term post-acute care (LTPAC) and senior care industry.

Employees

3k+

Founded

2000

Domain

pointclickcare.com

Jobs

View 179 jobs

View company profile

Salary

USD 118000–132000

per year