Guest Services - Part-Time

As part of the Guest Services team, you’ll be the go-to for information, support, and troubleshooting for guests throughout the resort.

• →Provide exceptional customer service in person, over the phone, and via email
• →Sell and print lift tickets, season passes, and other resort products
• →Handle guest issues with empathy, patience, and problem-solving finesse
• →Direct guests to amenities, activities, and mountain operations
• →Assist with check-in and registration for camps, events, and rentals
• →Process transactions and maintain accurate records in POS systems
• →Monitor guest flow and ensure smooth operations at main entrances
• →Communicate clearly with other departments to keep guests informed

• Fast-paced, guest-facing resort environment
• Must be comfortable working outdoors and indoors in winter weather
• Morning, evening, weekend and holiday shifts are expected
• Full-time seasonal availability preferred

• Previous customer service or guest-facing experience preferred
• Strong communication and problem-solving skills
• Positive, team-oriented attitude and ability to stay cool under pressure
• Comfortable working with computers and POS systems
• Must be 18+ and able to work during peak periods (holidays, weekends)

You make us Woodward. We are a welcoming community that celebrates individual stories, backgrounds, experiences, and identities where we all have "different" in common.  We believe in the strength of representing all voices and having space for everyone. We believe in pushing boundaries and bringing our authentic selves to work while embracing uniqueness, creativity, and different points of view.  Even if you don't think you meet all the qualifications listed for a job, we'd love to hear from you.

If you need assistance with your application, please reach out to talentandculture@woodwardmountaincenters.com