Ppgreatplains24d ago

USD 55000–64000/yr

Health Center Manager

United States·RogersHealthcaremid

OtherHealth Center Manager

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Planned Parenthood Great Plains has provided access to sexual and reproductive health care since 1935. The high-quality, expert, and compassionate care we provide is shown through our empathetic and supportive staff members. Past challenges, and those we face today, have served only to solidify PPGP’s commitment to our patients and the community. We continue to reflect on the progress we have made over the last eight decades and look forward to continuing our efforts to secure a world of informed reproductive freedom. Join our dedicated team and “Care. No matter what.”

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Planned Parenthood Great Plains (PPGP) seeks a full-time Health Center Manager for the northwest Arkansas health center that is located in Rogers Arkansas.The Health Center Manager works collaboratively with the Nurse Practitioner and Vice President of Health Center Operations to achieve high patient satisfaction and clinic productivity. The Health Center Manager assures the success of the agency through effective management of personnel, budgets and information systems. The Health Center Manager manages and supervises clinic operations, achieving high patient satisfaction and clinic productivity and assuring compliance with policies and procedures. The Health Center Manager ensures accurate and timely billing of patients and collections; understands basic principles of managed care contracts; compiles financial data and other statistical reports required by guidelines or requested by management. The Health Center Manager is responsible for daily reconciling, cash handling and bank deposits.

Is the site manager for a health center that provides sexual and reproductive health care and gender affirming care.

Monitors clinic flow and strives to maximize efficiencies and productivity. Integrates front office operations with the patient service areas.

Ensures accurate completion of clinic visit records and coordinate documentation.

Responsible for the initiation and implementation of new processes and services including service delivery enhancements

Assures staff and company compliance with all local, state and federal laws and regulations relating to family planning services.

Completes monthly chart audits and sends to the Senior Director of Quality and Risk Management by close of business Friday, the first week of the following month.

Audits include action plans appropriate for findings. At least 90% compliance must be maintained.

Assures that the Director and appropriate Risk Management and Medical Management teams are aware of potential Incident and/or Occurrence Reports.

Achieves clinic goals and objectives including financial, customer service and productivity. Hires, coaches, evaluates and terminates family planning and administrative and staff.

Schedules staff to ensure adequate coverage in all clinic areas.

Performs multiple clinic functions in case of staffing shortages.

Assures that staff is adequately trained according to PPFA and PPGP guidelines.

Works proactively to minimize patient wait time. Ensures the highest level of Customer Service by regularly monitoring and measuring outcomes.

Responds to question from patients and insurance companies regarding patient visits and billing.

Responds to patient/client concerns and take remedial action when appropriate.

Verifies patient insurance benefits and assist with filing and processing.

Assesses and addresses patient complaints and provide appropriate referrals including but not limited to knowing when to escalate complaints within the organization and to whom.

Oversees cash handling protocol, clinic closing and deposits, ensuring accuracy for daily deposits.

Generates end of month reports. Assures appropriate maintenance of the clinic and facility.

Monitors inventory of clinic supplies and medications and order as needed.

Creates and maintains an atmosphere of teamwork and high staff morale.

Effectively models positive customer services and is responsive to client’s needs and concerns.

Works with the Vice President of Health Services to maximize revenue and Family Planning visits to ensure productivity standards are met.

Analyzes monthly financial reports and Family Planning statistical data along with the Vice President of Health Services.

Handles general information calls and other duties as assigned.

Required Education and Experience

Bachelor’s Degree (B.A.) from a four-year college or university; or one to two years related experience and/or training

Supervisory experience in a health or clinical health care settings

Electronic health records (EHR) experience

Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Outlook.

Preferred Education and Experience

Reproductive Health Services Clinic, hospital or other related clinical setting, and a minimum of three years supervisory experience preferred.

Experience with high-volume transaction medical or clinical practice environments in which customer service and satisfaction are priorities.

Epic EHR experience

Pay: $55,000 - 64,000 annually

37.5 hour work week

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Commitment to Justice, Equity, Diversity, and Inclusion (JEDI)

PPGP is wholly committed to fostering a diverse and inclusive organization. We firmly commit to the creation of an environment that values racial equity, diversity, and inclusion, where all individuals feel they are treated fairly, respectfully, and are empowered to bring their full, authentic selves to work. Our commitment is essential to PPGP’s mission of ensuring reproductive freedom as a fundamental right for all individuals. We are committed to supporting employees, applicants, patients, volunteers and vendors with diverse backgrounds. Our vision is to foster a workplace culture that is a safe space where all employees feel included and comfortable sharing their experiences. We demonstrate our commitment to Justice, Equity, Diversity, and Inclusion when we:

· Demonstrate and Expect Transparency and Accountability

· Educate and Support the Development of our PPGP community

· Practice Effective Communication

· Foster Trust by Being Responsive to the Needs of our PPGP community

· Demonstrate the Use of Inclusive Practices

· Display the Ability to Cultivate Belonging

EOE/AA—PPGP is an equal-opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQIA+.

THE WORK OF PPGP

Planned Parenthood Great Plains has been a leading provider of sexual and reproductive health care for more than 85 years, serving women, men, and families in communities across Arkansas, Kansas, Missouri, and Oklahoma. Each year, we provide care to more than 30,000 people across our four-state region through in-clinic and telehealth appointments. We believe that every person deserves to have access to the resources and information they need in order to make decisions about their own health.

PPGP serves people from diverse backgrounds and with diverse needs. PPGP’s medical staff includes board certified OB/GYN and family medicine physicians, as well as advanced practice clinicians including nurse practitioners and physician assistants. PPGP’s clinicians provide sexual and reproductive health care, perform examinations, and diagnose and treat infections. PPGP also provides comprehensive, age-appropriate sex education, and our sister corporation, Planned Parenthood Great Plains Votes, is a leading advocate for the sexual and reproductive rights of people in our region.

PPGP believes that diversity in identity and perspective enriches our agency and allows us to better serve our clients. We are committed to workforce diversity and aspire to reflect the communities we serve. We encourage all individuals to share their pronouns during interviews and meetings. To that end, we strongly encourage people of color, LGBTQIA+ identifying individuals, people with disabilities and other underrepresented groups to apply.