Assistant Health Center Manager

United States·HartfordFull Timemid

OtherHealth Center Manager

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Quick Summary

Key Responsibilities

maintaining and contributing to the team while meeting the customer service needs of patients, identifying opportunities for growing the center,

Technical Tools

OtherHealth Center Manager

Planned Parenthood of Southern New England

Care. No Matter What.

We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement. Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.

Responsibilities

~1 min read

→Assists the health center manager to ensure integration of new staff are completed and thorough
→Partners with health center manager to ensure that staff are fully trained to handle all responsibilities
→Ensures that all staff interactions and client services are client-centered and consistent with mission, core values and cultural/linguistic competence objectives
→Coordinates scheduling of clinical staff, including contract personnel as needed to maintain patient service delivery
→Participates in and supports the agency’s mission and all the medical services provided at PPSNE health centers including family planning services, women’s health screenings, STI and HIV testing and treatment services, contraceptive services and in-clinic and abortion by pill services
→Provides direct patient care
→Fosters a “total agency” mentality and a culture where staff feel appreciated and recognized
→Maintains a volunteer staff to assist the center; works well with volunteers to achieve the agency’s mission

Works with health center manager to develop center’s budget and provides monthly oversight
In conjunction with the health center manager, monitors health center business results and analyzes data to identify trends and ways to improve results and to inform future decision-making; develops approaches to respond to trends
Collects and reports center’s monthly statistical data on patient visits, services provided and staffing patterns
Partners with the health center manager in leading staff in identifying new customer and process priorities for the year through the annual planning process
Partners with the health center manager around health center goals, objectives and progress

Maintains a professional image for the center (staff appearance, customer service approaches, physical space)
Supports the goals of quality improvement work by participating in audits and collaborating with clinical services management – assists the health center manager with monitoring of daily, monthly, and quarterly quality improvement audits and logs
In conjunction with the health center manager, maintains state licensure and completes all responsibilities according to established protocols, policies, and standard practices in the areas of customer service, quality assurance and regulatory compliance programs such as HIPAA (Health Information Portability & Accountability Act), OSHA (Occupational Safety & Health Act), and CLIA (Clinical Laboratory Improvement Administration)

Assists the health center manager in identifying and maintaining regular contact with community leaders, groups, and organizations to share information about PPSNE and it services, to identify new patient sources, and to promote the mission through networking
May help manage a residency program, student externs and/or health center volunteers

Serves as a role model to staff and peers in business ethics, integrity, customer service and recovery skills
Serves as a liaison between the health center and other departments and centers in the agency
Participates in agency initiatives through work groups outside of the center as needed
Supports and leads team through constant changes
Monitors additional responsibilities of the health centers advanced clinic assistants in conjunction with the health center manager
Supports efforts to provide services that are culturally and linguistically competent; takes the initiative to develop own awareness and knowledge of diversity matters
Demonstrates flexibility and teamwork; understands the interaction between this position and others with whom the position works directly and indirectly
Authentic relationship building: Interacts effectively and builds trust with a diversity of people and has demostrated an ability to effectively work across difference
Interested in and committed to health equity: has a foundational understanding or demonstrates an interest in learning about the role of health inequity and its impact on our patients and communities
Self-awareness as it relates to belonging and equity: brings a high level of self-awareness, empathy, and humility to interpersonal interactions

Excellent customer service/communication skills; ability to provide quality services to meet individual patient needs
Must be in alignment with, routinely demonstrate and lead staff around agency’s mission, services, core values and diversity philosophy – able to function in a non-judgmental manner with diverse clients staff, and volunteers
Ability to lead a strong, highly functional team; desire to work as part of an interdisciplinary team to meet the needs of patients and staff
Attention to detail and ability to create, follow, and monitor processes and procedures from beginning to end within established time frames
Strong analytical ability; able to grasp data and systems; must be able to learn, use and train others on technology
Understanding of Windows-based word processing, automated data spreadsheets and the Internet
Ability to help staff manage work and personal life balance matters
High school diploma required; college degree preferred
At least 1 to 2 year(s) of clinical services or health center experience

PPSNE is committed to equal opportunity in all areas of its operations, including patient care and employment. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability, marital status, genetics, veteran status, or any other protected category. Discrimination and retaliation are strictly prohibited.

PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, paid parental leave, retirement savings, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.