Ppsne1d ago

New

USD 43322–72204/yr

Health Center Training Specialist

United States·New HavenFull Time/Travelingmid

Learning & Development SpecialistPeople

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Quick Summary

Key Responsibilities

The Health Center Training Specialist (HCTS) reports to the Clinical Staff Training Manager and provides standardized,

Technical Tools

Learning & Development SpecialistPeople

Planned Parenthood of Southern New England

Care. No Matter What.

We are Planned Parenthood of Southern New England, one of the region’s largest and most trusted providers of reproductive health care. We are recognized for the wide array of services we provide, the outstanding sexual health education we deliver, and our strong commitment to social justice. Working for Planned Parenthood is more than a job; it’s being a part of a powerful movement. Together, we’ll take pride in shaping the future of sexual health and reproductive rights for all people.

What you’ll be doing:

The Health Center Training Specialist (HCTS) reports to the Clinical Staff Training Manager and provides standardized, on-the-job training for health center-based staff with a focus on new Clinic Assistants (CA) involved in patient care. The HCTS partners with the Health Center Manager and clinician(s) to facilitate a smooth transition for new staff from the training environment to the Health Center. The HCTS supports the development of health-center related training curricula, participates in training of Advanced Clinic Assistant Trainers, and assures compliance with PPFA Standards and Guidelines as well as all other agency policies. HCTS facilitate the implementation of process changes to accomplish improved outcomes in patient satisfaction, quality of care, and health center productivity.

PLEASE NOTE: This position will start IN-PERSON and train in the New Haven Health Center. Once introductory period is complete, the position will be hybrid and traveling to support new health center staff.

Delivers group and individual instruction covering a range of technical and operational areas in the health center in virtual and in person settings

Monitors and assesses new hire progress toward completion of training milestones during the 120-day introductory period and advanced skills beyond that time

Models and champions In This Together Ethos and Values

Develops curricula and provides input to ensure that training meets standards of clinical practice

Designs and implements learning assessments to confirm understanding and proficiency based on training expectations

Documents and tracks training requirements and provide data as needed to clinical leadership and health center managers

Recommends improvements to training process, content, and materials to increase training effectiveness

Provides effective and timely feedback to new hires and coaches to address gaps, communicating with health center manager regarding trainee progress and develops plans to address gaps

Provides coaching and training on-line and in-person to new and existing staff as needed to support delivery of high-quality patient care, staff skill development, and meeting performance-related expectations

Develops strong working relationships with ACA Trainers, health center managers, clinicians, and operations and clinical leadership

Supports, trains, and coaches ACA Trainers in their work with new hires

Performs CA duties in-clinic at least two days per month

Adheres to, models compliance with, and enforces PPSNE policies and procedures in accordance with PPSNE Medical Standards and Guidelines and processes necessary to meet regulatory requirements with agencies such as DPH, OSHA, Title 10, and PPFA

Follows HIPAA guidelines and maintain professional confidentiality of all patient health information

Interested in and committed to racial equity: Expands your analysis and knowledge about the role that racial inequity plays in our society, and are committed to building and/or deepening your commitment to racial equity in your work

Is self-aware as it relates to racial and other identities: Is aware of multiple group identities and their dynamics, brings a high level of self-awareness, empathy, and humility to interpersonal interactions

Builds authentic relationships by interacting effectively and building trust with a diversity of people

Communicates clearly and directly, continually able to hear, reflect, and act on feedback related identity and equity with the aim to learn

Completes all responsibilities according to established protocols, policies and standard practices in the areas of customer service, quality assurance and regulatory compliance programs

Supports the agency’s mission and all of the sexual and reproductive health services offered including family planning services, health screenings, testing and treatment of STI’s, birth control methods, gender affirming care, and abortion services

Performs special projects and other duties as assigned

Passionate commitment to the mission, vision, and values of PPSNE

Experience with electronic medical records, EPIC a plus

Skilled user of Microsoft Office suite and ability to learn and utilize new software as needed

Experience training adult learners

Medical office experience, both front desk and back office operations preferred

Experience supporting both GYN and surgical AB services preferred

Creative approaches to training design, for both in person and in virtual settings

Excellent communication skills (verbal and written) and demonstrated ability to use cross-cultural communication techniques

Must possess the ability to work with changing priorities and simultaneously handle multiple projects

Ability to work in a confidential and time sensitive environment

Bilingual in Spanish a plus

Bachelor’s degree preferred; but not required

Work collaboratively with a passionate group of staff members

Enable staff to provide patients excellent care (need to tweak)

Work in a fast-paced, high energy, dynamic environment with a team who is passionate about the mission

Impact clinical systems and processes to ensure patients receive excellent care

Positively impact health inequities in PPSNE communities

PPSNE is an equal employment opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. We are committed to building an inclusive workplace that values diversity and inclusion and reflects the diversity of our communities and patients. We strongly encourage people of color and members of the LGBTQ community to apply.

PPSNE offers a comprehensive benefit package which includes; Health, dental and vision insurance, retirement savings, paid parental leave, tuition reimbursement, generous paid time off, a flexible spending account, wellness program and more.