Director Workforce Management Engagement Leader

This position is responsible for planning, executing, and overseeing Premier Workforce Management (WFM) Technology Solutions to members (clients). The role includes responsibilities for member activities such as technology and WFM program implementation, solution adoption, solution advocacy, member retention, and customer satisfaction.

Responsibility #1– 40%

New Member Onboarding / Implementation
       •     Lead pre/during/post launch implementation activities for new contract execution, serving as SME for

Workforce Management and Premier WFM Technology Solutions.
       •     Consult with new member stakeholders to understand business objectives and business processes
       •     Counsel member stakeholders on best practices related to member objectives and processes and align

Premier WFM Technology Solutions accordingly
       •     Document the value and ROI a customer should receive based on implemented interventions
       •     Lead member interviews across to accurately facilitate implementation
       •     Develop and document system improvement plans to support member objectives and yield performance improvement

Responsibility #2 – 40%

Post-Onboarding Member Engagement / Value Realization
       •     Lead post-implementation activities to drive member value from using Premier WFM Technology Solutions.
       •     Develop and grow ongoing relationship with member stakeholders, and meet on regular cadence to understand business objectives and business processes
       •     Counsel member stakeholders on best practices related to member objectives and processes and align

Premier WFM Technology Solutions accordingly
       •     Document the value and ROI with member stakeholders
       •     Develop and document system improvement plans to support member objectives and yield performance improvement

Maintain member reference account list

Responsibility #3 – 20%

Other
       •     Provide education and coaching to more junior WFM Engagement Leaders
       •     Participate in “OnePremier” WFM Better Practice governance process
       •     Develop “OnePremier” standards for WFM Better Practice approach
       •     Develop Thought Leadership with other Premier SME’s
 

Identify better practices across healthcare as well as outside healthcare

Work Experience:

Education:

Skills:

• Business Analytics

• Member Engagement

• Project Management

• Exceptional Leadership Skills

• Client management skills

• Organizational and interaction skills

Experience:

• Workforce Management experience in healthcare

• Experience utilizing OperationsAdvisor

• Demonstrated experience actively and effectively engaging with senior leadership

• Experience using several of the following software’s solution (Salesforce, Dynamics, Smartsheet, SCA, SA, SCM, VA, ABI, Premier ERP MM, Lawson MM, Peoplesoft MM, Workday MM, GHX, CPSI, Tableau)

Education:

• BS in Industrial Engineering, Financial, or related field\

• Master's in healthcare, Industrial Engineering, or related field

• Project Management certification

• Ranked #1 on Charlotte’s Healthiest Employers list for 2019, 2020, 2022, and 2023 and 21st Healthiest Employer in America (2023)

• ​Named one of the World’s Most Ethical Companies® by Ethisphere® Institute for the 16th year in a row

• Modern Healthcare Best in Business Awards: Consultant - Healthcare Management (2024)

• The only company to be recognized by KLAS twice for Overall Healthcare Management Consulting

For a listing of all of our awards, please visit the Awards and Recognition section on our company website.

• Perks and discounts

• Access to on-site and online exercise classes

Premier is looking for smart, agile individuals like you to help us transform the healthcare industry. Here you will find critical thinkers who have the freedom to make an impact. Colleagues who share your thirst to learn more and do things better. Teammates committed to improving the health of a nation. See why incredible challenges require incredible people.
 

Premier is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to unlawful discrimination because of their age, race, color, religion, national origin, ancestry, citizenship status, sex, sexual orientation, gender identity, gender expression, marital status, familial status, pregnancy status, genetic information, status as a victim of domestic violence, covered military or protected veteran status (e.g., status as a Vietnam Era veteran, disabled veteran, special disabled veteran, Armed Forces Serviced Medal veteran, recently separated veteran, or other protected veteran) disability, or any other applicable federal, state or local protected class, trait or status or that of persons with whom an applicant associates. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. In addition, as a federal contractor, Premier complies with government regulations, including affirmative action responsibilities, where they apply.  EEO / AA / Disabled / Protected Veteran Employer.

Premier also provides reasonable accommodations to qualified individuals with a disability or those who have a sincerely held religious belief. If you need assistance in the application process, please reply to diversity_and_accommodations@premierinc.com or contact Premier Recruiting at 704.816.5200.

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