Guest Service Agent

Guest Service Agent
Mercure Wellington Abel Tasman Hotel

About Us
Located on Willis Street in the heart of Wellington, Mercure Wellington Abel Tasman Hotel is known for its welcoming atmosphere and strong team culture. As part of the Accor network and Prime Hotels Group, we are committed to training, development, and creating rewarding career pathways for our people.

Mercure Wellington Abel Tasman Hotel is looking for an enthusiastic Guest Service Agent to join our dynamic Front Office team. This is a fantastic opportunity for someone who is career-driven, enjoys a vibrant team environment, and wants to grow within a trusted international hotel brand.

What We Offer
• A positive and supportive working environment, with meals provided on duty and regular staff social events
• Competitive pay rates
• Flexible working hours — we’ll work around your commitments
• Access to an external employee discount programme from day one
• Rewards and recognition programme
• Accredited Employer status — we welcome applications from visa holders
• Generous accommodation and Food & Beverage discounts across our North Island properties

What You’ll Be Doing
• Assisting guests with reservations and enquiries
• Managing guest arrivals and departures efficiently and professionally
• Anticipating guest needs to deliver outstanding service
• Finalising guest accounts and handling cashiering tasks
• Following hotel policies and procedures at all times
• Contributing to the achievement of budgets and sales targets
• Working a rotating roster including days, evenings, and weekends

What We’re Looking For
• A genuine, outgoing, and friendly personality
• A proactive approach with a strong willingness to learn
• Strong communication and organisational skills
• Previous front office or customer service experience is an advantage, but we are happy to train the right person

If you’re ready to grow your career in hospitality, we’d love to hear from you.