Guest Service Agent - The Siren Hotel

United States·Detroitmid

OtherGuest Service Agent

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

About ASH ASH Hotels designs, develops, owns and operates a very special collection of properties. In our world, a hotel is much more than a destination to meet, dine, or sleep.

Technical Tools

OtherGuest Service Agent

About the Role

~1 min read

Requirements

~1 min read

Must be able to read, write, speak, understand, communicate and interact in English through different channels, from in-person contact to e-mail and on the phone. The tone is positive and courteous, always genuine to provide service and assistance.
Previous hotel front desk experience desirable and so is bilingualism.
Work hours will spread over weekdays, weekends and holidays, which requires flexibility.
Working knowledge of computers and IT systems is essential.
Comfort in cash handling and credit card procedures.
Must be able to lift up to 20 pounds regularly and up to 40 pounds on occasion. Must be able to stand, walk, and work on feet for extended periods of time. Requires grasping, writing, typing / keying, extended periods of standing, walking, repetitive motions, hearing, and visual acuity.

Requirements

~1 min read

Must be able to read, write, speak, understand, communicate and interact in English
through different channels, from in-person contact to e-mail and on the phone. The tone
is positive and courteous, always genuine to provide service and assistance.
Previous hotel front desk experience desirable and so is bilingualism.
Work hours will spread over weekdays, weekends and holidays, which requires flexibility.
Working knowledge of computers and IT systems is essential.
Comfort in cash handling and credit card procedures.
Must be able to lift up to 20 pounds regularly and up to 40 pounds on occasion. Must be
able to stand, walk, and work on feet for extended periods of time. Requires grasping,
writing, typing / keying, extended periods of standing, walking, repetitive motions,
hearing, and visual acuity.
High school or equivalent education
1 year hotel experience

What We Offer

~1 min read

● Health insurance, dental insurance, vision insurance, 401 (k) with match

● Annually: 10 vacation days, 5 paid sick days, 4 paid personal days, 11 paid holidays

● 50% food & beverage discount and discounted hotel rooms

● Opportunity for growth within Ash People LLC.

Ash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. In addition to federal law requirements, Ash complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Ash expressly prohibits any form of workplace harassment based on race, color, religion, sex, national origin, age, disability, genetic information, or any other legally protected status. Improper interference with the ability of Ash employees to perform their job duties may result in discipline up to and including

discharge.