Customer Experience Representative

Position Summary:

At Princess Polly, we don’t just support customers, we create exceptional experiences. We’re looking for strong team players, natural go-getters, and forward thinkers who thrive in a fast-paced environment and aren’t afraid to think outside the box.

As a Customer Experience Representative, you’ll play a key role in delivering outstanding service across all communication platforms. You’ll bring our brand voice to life through every interaction, ensuring each customer feels heard, valued, and supported.

What you’ll do:

Provide friendly, empathetic, and solutions-focused support across Emails, Chat, Calls, SMS & our social channels

Respond to enquiries in a timely manner while maintaining a high standard of care

Meet and exceed individual and team KPIs and performance targets

Use customer feedback to think strategically and contribute to continuous improvement

We’re looking for someone who:

Is a strong collaborative team player

Takes initiative and actively seeks opportunities to improve processes and experiences

Thinks creatively and solves problems with confidence

Is highly accountable and takes ownership

Can juggle multiple tasks and priorities with ease

2+ years in Customer Service, preferably in E-commerce

Has strong written and verbal communication skills

Has experience in Shopify, Gorgias, Loop or G-Suite (Nice to have but not required)

Lives local to our West Hollywood Office

Compensation range: $20-25/hour