India - Hyderabad - Aiviq - Senior Customer Services Analyst

Our Customer Services team provides day-to-day support and proactive data quality monitoring to ensure customer satisfaction. Your key responsibilities will be to:

• →Oversee a small team of Customer Services analysts based in Hyderabad
• →Trouble-shoot system failures and investigate customer queries
• →Build and maintain data connectors for existing and/or new data sources
• →Support release testing on new features and enhancements prior to customer releases
• →Ensuring that process documentation is kept up-to-date
• →We can offer some flexibility in working location, but we will expect the analyst to work at least three days a week in our Hyderabad office

• →Experience building and developing high functioning teams
• →A strong technical skill set coupled with experience of working in customer facing roles
• →Proficiency in SQL and experience of supporting or developing computer systems
• →Experience with undertaking analysis of complex data or technical issues, and managing technical teams to resolve issues
• →Strong data analysis skills.
• →Excellent written and verbal English communication skills
• →Strong organizational skills and attention to detail
• →Willingness to work independently with minimal supervision, taking initiatives to address challenges
• →Experience with the Microsoft Office suite (particularly Excel) and data analysis skills
• →Experience in Asset Management industry is preferred but not mandatory

• A passion for customer success and building strong, long-lasting customer relationships
• Strong team-oriented leadership skills and proven track record managing others
• A desire to foster a culture of collaboration and teamwork, embodying Aiviq’s core values of collaboration, openness, innovation and respect in all interactions
• People who think differently, bring an open mind and diversity of thought

Aiviq is growing UK-based FinTech, specialising in developing SaaS products for the world’s investment Managers. We are backed by Alpha Financial Markets Consulting Plc, a global Asset & Wealth Management Consultancy.