Technical Support Engineer

Our platform empowers users to build, deploy, and support integrations. Prismatic integrations connect their products to the other products their customers use. It includes a low-code integration designer, powerful dev tools for when code is the right answer, an embeddable integration marketplace, and purpose-built infrastructure for running integrations at scale.

• →Drive an exceptional customer experience
• →Triage and prioritize customer issues and proposed product features
• →Work closely with Engineering, Product and Account Management to resolve complex customer issues
• →Answer customer questions and provide clear guidance and best practices on building integrations using the Prismatic platform
• →Help customers troubleshoot and resolve integration challenges with third-party apps including debugging API requests, authentication issues, and data formatting challenges
• →Help users understand and navigate our platform’s low-code tools and developer features
• →Identify, gather data, and communicate customer trends to internal teams
• →Be part of a highly collaborative, customer-obsessed team that makes a difference every day

• 3+ years experience in technical support or engineering
• Understand the mechanics of APIs, including REST, GraphQL, SOAP
• Understand the mechanics of authentication, including OAuth 2.0 and JWT
• Are familiar with various data formats including JSON, XML, YAML and CSV
• Are comfortable reading and debugging small code snippets, particularly in JavaScript, Node.js, or TypeScript; writing code is a plus.
• Have a positive attitude, an aptitude for learning, and generally look for solutions instead of focusing only on problems

• Moderate to strong proficiency in JavaScript / Node.js
• Experience building integrations with a variety of APIs and vendors
• Experience with some of the following:
  • OAuth 2.0 auth code and client credential flows
  • Webhooks
  • Low-code flow builders

• $85,000 - $105,000/year + equity

Our values shape everything we do—how we make decisions, collaborate, and operate day to day.

• Give a Shit – We bring passion and drive to our work. We believe what we're doing matters and we treat it that way.
• Progress Over Perfection – We value daily progress, moving fast, and iterating. We prefer a good solution now over a perfect one later.
• Same Team – We recognize that we succeed or fail as a group and help each other out. We don't tolerate assholes.

We operate with urgency, ownership, and high standards. You'll be joining a team that's highly engaged, customer-obsessed, and constantly solving new problems that help B2B software companies scale their integration strategies.

To support this pace, we're also intentional about sustainability. We offer comprehensive benefits, unlimited PTO, and top-tier equipment for remote work. 

We want diverse perspectives and experiences. If this role excites you but you're not sure you check every box, apply anyway. We consider every application thoughtfully and will either move forward with you, connect you with another team that might be a better fit, or keep in touch for future opportunities.