Procept Biorobotics1mo ago

USD 39.67–46.67/yr

Field Support Representative - New Jersey

United StatesRemoteFull-Timemid

OtherSupport Representative

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Quick Summary

Overview

Company Overview Embark on an enriching journey with PROCEPT BioRobotics, where our vision, mission, and values guide everything we do as a company. At PROCEPT, we put the patient first in everything we do and are committed to revolutionizing treatment for benign prostatic hyperplasia (BPH,…

Technical Tools

OtherSupport Representative

Company Overview

Embark on an enriching journey with PROCEPT BioRobotics, where our vision, mission, and values guide everything we do as a company. At PROCEPT, we put the patient first in everything we do and are committed to revolutionizing treatment for benign prostatic hyperplasia (BPH, otherwise known as prostate gland enlargement) through innovation in surgical robotics. As our company succeeds and grows, we improve the quality of life of patients, provide more effective treatment options for surgeons, uphold the trust of our shareholders. That starts with a commitment to our People with a focus on creating an evolving landscape for your career, brimming with transformative opportunities that provide continuous career growth opportunities.

The Opportunity That Awaits You:

As PROCEPT BioRobotics continues to expand its commercial operations, we are searching for a dynamic and dedicated Field Support Representative who will play a crucial role in providing exceptional technical support to our customers and team members. This position is pivotal in ensuring the successful installation, maintenance, and repair of our cutting-edge biomedical equipment, contributing to the overall mission of delivering outstanding customer experiences and advancing healthcare innovation.

Install, inspect, troubleshoot, and calibrate biomedical equipment at customer sites, following manufacturers' manuals and applicable policies and procedures.

Perform preventive maintenance or service, diagnose problems to determine solutions, and upgrade, disassemble, repair, or replace equipment.

Update field service database to track and analyze customer configurations and parts inventory, work with Customer Service to process warranty returns

Record potential complaints, relay feedback, and report trends

Maintain comprehensive expertise in service documentation; generate and improve servicing procedures, processes, and knowledgebase

Proactively monitor customer critical success factors and provide recommendations

Collaborate with R&D, Manufacturing, QA, Sales, Clinical, and Marketing in the field and in-house

Train PROCEPT personnel and distributors on the correct operation and servicing of equipment

Provide remote technical support to customers and PROCEPT field personnel

Comply with federal, state, and local regulations

Must either reside or live 1 hour from New Jersey International Airport areas

Ability to travel up to 75% of the time

Minimum 2+ years relevant experience. Associates degree required.

Operation monitoring

Quality control analysis

Complex problem-solving and critical-thinking skills

Ability to comprehend and write complex instructions, short correspondence, procedures, and training materials

Ability to effectively present information in one-on-one and small group situations to customers and coworkers

Ability to communicate in a clear, concise, and professional manner with people globally, including hospital administration, staff, and sales and clinical team members, often in stressful situations

Exceptional level of drive and dedication to deliver resolutions for the best customer experience

Experience in life sciences or healthcare industry or a regulated (FDA) environment a plus, but not required

Previous startup experience a plus, must have enthusiasm and ability to work in a fast-paced start-up environment.

Location & Eligibility

Where is the job

United States

Remote within one country

Who can apply

Listed under

United States

Listing Details

Posted: March 24, 2026
First seen: March 26, 2026
Last seen: May 9, 2026

Posting Health

Days active: 43
Repost count: 0
Trust Level: 51%
Scored at: May 9, 2026

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Procept Biorobotics

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PROCEPT BioRobotics is a leading surgical robotics company focused on advancing urological care with groundbreaking solutions like the HYDROS Robotic System for Aquablation therapy.

Employees

750

Founded

2007

Domain

procept-biorobotics.com

Jobs

View 62 jobs

View company profile

Salary

USD 39.67–46.67

per year