Viamericas20d ago

Agent Support Representative – Rest of World - Philippines

Philippines·Manilamid

OtherSupport Representative

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Quick Summary

Overview

The Non Latam Agent SupportRepresentative is responsible for developing and servicing a portfolio of clients (Agents) through telephone visits, generating a commercial relationship, which allows negotiations to increase shipping volume and profitability for Viamericas.

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Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and 287,885 locations in 95 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services. We are always seeking TOP TALENT – experienced individuals who embrace our core values of respect, innovation, integrity and impact.

The Agent Support Representative is responsible for developing and servicing a portfolio of clients (Agents) through telephone visits, generating a commercial relationship, which allows negotiations to increase shipping volume and profitability for Viamericas.

Deliver excellent service and provide solutions to incoming and outgoing calls.

Carry out and document telephone visits to the entire assigned territory.

Monitor and analyze price monitoring.

Follow up on inactive agencies.

Develop and implement business plans tailored to territory needs.

Prospect and identify opportunities for new business development.

Prepare and maintain reports on competitive activity.

Provide service and support to field staff.

Complete installation of new agencies.

Support the development and growth of new agents.

Maintain and increase the volume of transactions from the assigned territory.

Maintain and increase the profitability of transactions from the assigned territory.

Maintain and increase the portfolio of assigned agencies.

Follow up and solve the situations reported by agents and field staff.

Read, acknowledge and comply with Viamericas Staff Information Security Policy via the Information Security training portal. This should be done within 30 days of hire and repeated annually.

Attend periodic Information Security training provided by Viamericas’.

Report any event that might be an Information Security Incident: clicked on a malicious link, downloaded and opened a suspicious file, etc.

Fully bilingual in English and Tagalog.
Strong understanding of the sales cycle with proven ability to prospect, negotiate, close deals, and follow up.
Exceptional verbal and written communication, presentation, and interpersonal skills.
Creative problem-solver with the ability to manage business challenges effectively.
Highly organized, detail-oriented, and disciplined.
Skilled in multitasking and thriving in fast-paced, high-pressure environments.
Experienced in market analysis and identifying potential customer targets.
Strong internet research skills.
Self-motivated, competitive, and results-driven with a strong desire for success.
Positive attitude with excellent teamwork and collaboration skills.
Service-oriented with a proactive approach.
Proficient in CRM systems and business software such as PowerPoint, Word, Outlook, and Excel.
Adaptable, professional, courteous, and capable of working independently or as part of a team.
Fully available and flexible to meet business needs.

General office working conditions, with a hybrid work schedule.

Come work for industry leaders! We are the fastest growing company in the industry, with best in class products. We offer an environment of growth and learning that will help you to grow your potential and develop as a professional.