Service Coordinator

United States·Royersfordmid

OtherService Coordinator

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Quick Summary

Key Responsibilities

Manage the scheduling, dispatch, and logistical coordination of mechanical service operations. Serve as the primary point of contact for customers regarding ongoing jobs.

Requirements Summary

Ability to travel within the mid-Atlantic region (PA, NJ, MD, DE) up to 50% of the time. Highly organized with strong attention to detail and time management skills.

Technical Tools

OtherService Coordinator

Proconex is the exclusive Emerson Impact Partner for Emerson Automation Solutions in the Mid-Atlantic region. We provide a full portfolio of Process Automation Control Systems, Valves and Control Devices, and related technologies and services to a range of customers—in the Life Sciences, Chemical, Power, Refining, Oil & Gas, Food & Beverage, Paper, Metals, and other industries, as well as commercial enterprises and campus facilities. With three strategically located offices, Proconex maintains a deep dedication to its 200+ employees, a sharp focus on safety and quality, and the drive to deliver.

Responsibilities

~1 min read

→Manage the scheduling, dispatch, and logistical coordination of mechanical service operations.
→Serve as the primary point of contact for customers regarding ongoing jobs.
→Allocate manpower and schedule technicians for calibration jobs.
→Coordinate third-party service providers when external support is necessary.
→Source and procure all necessary materials and equipment required for outage execution.
→Ensure technicians have the required documentation for site access, including ID, background checks, and drug screenings.
→Prepare and manage required test documentation for equipment calibration and service.
→Generate and send accurate quotes for service work.
→Handle purchasing parts as required for specific jobs.
→Manage all invoicing related to outage work and service work across multiple shop locations.
→Answer incoming service-related phone calls and provide customer support.

Requirements

~1 min read

Ability to travel within the mid-Atlantic region (PA, NJ, MD, DE) up to 50% of the time.
Highly organized with strong attention to detail and time management skills.
2 years of experience in service coordination, field service, or technical support role within the valves, industrial equipment, or mechanical services industry.
Strong data entry experience with an ERP system.
Associate degree in a relevant field such as mechanical engineering technology, industrial maintenance, or business administration required; bachelor’s degree preferred.

Customer Service
Collaboration
Attention to detail
Time Management
Organization
Communication

Requirements

~1 min read

Ability to travel within the territory (PA, NJ, MD, DE) up to 50% of the time.

Lifting up to 50 pounds

If you are a highly organized individual with experience in service coordination, field services, or technical support in industrial environments, and are open to traveling to industrial sites 50% of the time, we encourage you to apply for this exciting opportunity at Proconex in Royersford, PA. Apply now to join our team and make a difference!

We are proud to be an employee-owned organization. Through our ESOP, every team member shares in the growth and success of the company, fostering a culture of collaboration, accountability, and long-term rewards.

Proconex offers a standout culture, fantastic work environment, and has very competitive benefits to include premium medical, 401K match, tuition reimbursement, and other unique incentives.

When receiving e-mails from a Proconex or Valspec recruiter, you will only receive e-mails from addresses ending in @proconexdirect.com, @proconex.net or @valspec.net. Any other domains are impersonations and should be ignored.

Candidates must be legally eligible to work in the United States without company sponsorship. Also, we are not interested in working on a corp-to-corp basis with other companies at this time.

Any third-party unsolicited resume submission(s) will immediately become the property of Proconex. Proconex will not pay any fee to a submitting employment agency, person, or entity unless a signed agreement is established.

Proconex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, sexual orientation, gender identity, disability, protected veteran status or any other protected class. We are committed to providing a professional environment free of any discrimination or harassment, and we are proud to be a Drug-Free Workplace.