IT Specialist - Barranquilla Remote

Colombia·BarranquillaRemoteFull-timemid

OtherIt Specialist

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

Proper AI is an AI-first accounting service built for property managers and real estate operators. By combining automation, technology, and a global team of accounting experts, we deliver faster,

Technical Tools

OtherIt Specialist

By combining automation, technology, and a global team of accounting experts, we deliver faster, more accurate financial operations at scale.

We’re a team of builders, problem-solvers, and operators from around the world, working together to modernize one of the most critical functions in real estate.

Learn more at Proper.ai

The IT Specialist will be supporting in onboarding/offboarding from an IT perspective new employees, including setting up systems and hardware for new employees as well as providing ongoing support in IT related matters to all employees. Configure, maintain and support internal Apps and Software as a service platforms.

Provide IT Support/bank access for a growing team of accountants, managers, engineers and sales people

Apply systems analysis techniques and procedures to determine hardware or software systems functionality

Manage help desk or improve the existing solution following best practices

Provide IT support to 450+ employees

Provide antivirus software support and monitoring of all employee machines to ensure all software installed and Operating system updates are up to date

Provide clear and concise communication to key stakeholders about IT efforts

Lead the entire organization when it comes to IT process and device management

Provide process documentation on policies to be followed by the entire organization

Stay up to date with social engineering attacks and their different commonalities

Monitor all devices for suspicious activity and behavior

Firewalls and other security rules setup and administration

Manage a remote access solution for support

Provide remote support to users in remote hands scenarios

Troubleshoot Windows, Mac incidents and other issues

Communicate effectively with all stakeholders regarding pain points and needs to deliver clear useful and precise information

Immediately and precisely communicate with the team when faced with a roadblock and proactively find a solution ASAP

Take initiative to write clear documentation as needed without being asked

Provide support and clear instructions to users in both English and Spanish

Patiently guide non-technical team members in best security practices

Own your projects by working with stakeholders and ensuring alignment to deliver on-time results

Write scripts and deploy them to automate IT processes

+3 years working experience working as a sole contributor in IT or on a team of other IT professionals

Experience managing cloud based Antivirus and Applications

Be able to identify and implement IT initiatives and Deliver IT projects

Ability to communicate findings clearly to both technical and non-technical audiences

Comfortable working in a geographically distributed and cross-functional environment

Professional proficiency in English (written/spoken)

Experience in startups

Powershell or other scripting experience

Experience working on MSPs, experience using RMM, MDM systems or similar

Knowledge on Apple devices support and troubleshooting

Familiarity and experience on Linux environments

Know-how on keeping inventories

Experience with Bitdefender, Kaspersky AV or similar AV solution

Experience with Ninjaone or Microsoft intune similar MDM

Proper is proud to be an equal opportunity employer committed to creating a diverse environment to work by offering the same opportunities to all applicants regardless of gender, sexual orientation, race, color, religion, disability, national origins, marital status, or other characteristics. We base our talent search exclusively on competencies, abilities and potential.