Protective
Protective3h ago
New
USD 21–22/yr

Customer Experience Representative

United StatesUnited States·Farmers BranchFull Timemid
OtherCustomer Experience Representative
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Quick Summary

Overview

The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company,

Technical Tools
OtherCustomer Experience Representative
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

We are seeking dedicated professionals who are passionate about delivering exceptional service and making a difference in the customer service process.

At this time, a Customer Experience Representative (CX Operations Specialist) is needed to assist with loading and balancing all incoming contracts and payments into the administrative system in a timely manner. Assists with customer and dealer cancellations and contract inquiries. Works under immediate supervision, relying on instructions and pre-established guidelines to perform job functions. In this role, you play a crucial role in protecting the interests of the administration company by following the guidelines of each contract Protective administers while providing knowledge to the customers and dealers.

 

 

 

What We Offer

~4 min read
✓Have the ability to work in a fast-paced environment
✓Be proficient in Microsoft Office programs such as Outlook, Excel, and Word
✓Be detail-oriented, accurate, and highly organized
✓Process all missing information and pending contracts by reviewing contract eligibility and standard guidelines
✓Make contract corrections in the system per dealer requests
✓Update notes in the system for all emails received and contract-related phone calls
✓Process ACH remittances
✓Answer customer questions regarding contracts and cancellations
✓Provide cancellation quotes and process cancellations
✓Assist dealers with navigating the Dealer Portal
✓Collaborate with the rates teams when products are not consistent on incoming contracts
✓Manage incoming checks daily before giving them to the accounting department
✓Contact dealers/agents for contract rejections and issues
✓Manages closing each week and sends out targets to the proper people
✓Backs up the manager when they are out
✓Load and balance all contract payments into the system
✓Add new users to the Dealer Portal per dealer requests
✓Net approved claims on batches
✓Process contract transfers and cancel/rebook
✓Contact dealers/agents for contract rejections and issues
✓Reply to production department emails for assistance with invoices, refunds, and general questions
✓Assist with yearly audits
✓Other duties as assigned
✓High school diploma or equivalent
✓Minimum 2 years of basic administrative experience
✓Ability to type 10,000 keystrokes alphanumeric with a minimum 90% accuracy
✓Proficient in Microsoft Office programs such as Outlook, Excel, and Word
✓Detail-oriented, accurate, and highly organized
✓Excellent written and verbal communication skills
✓Reliable and punctual
✓Ability to plan, organize, prioritize, and complete assignments in a timely manner
✓Ability to work both collaboratively and independently
✓Ability to manage environmental and process change in a positive manner
✓Ability to perform basic math functions, such as addition, subtraction, multiplication, and division
✓Ability to work in a fast-paced environment
✓Ability to communicate and work with a diverse team
✓Vision acuity required to include close vision, color vision, distant vision, and the ability to adjust focus
✓Ability to grasp objects such as a telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment
✓Ability to walk, stand, reach with hands and arms; stoop, kneel, crouch, and lift up to 25 pounds
✓Ability to frequently sit for long periods of time
✓Ability to hear and talk, both in person and by phone
✓Ability to spend extended hours in front of a computer screen

Location & Eligibility

Where is the job
Farmers Branch, United States
Hybrid — some on-site time required
Who can apply
US

Listing Details

Posted
July 13, 2026
First seen
July 13, 2026
Last seen
July 13, 2026

Posting Health

Days active
0
Repost count
0
Trust Level
81%
Scored at
July 14, 2026

Signal breakdown

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Protective
Protective
lever
Employees
3k+
Founded
1907
Domain
protective.com
Jobs
View 47 jobs
View company profile

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ProtectiveCustomer Experience RepresentativeUSD 21–22
Apply Now