proto~3mo ago

Sr. CX Manager

Philippines·Manilamid

Customer Experience ManagerCustomer

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Quick Summary

Overview

Role Overview The CX Manager is a Philippines-based, forward-deployed role responsible for managing high-demand, strategic client accounts. This role ensures that large-volume clients are supported effectively.

Key Responsibilities

Serve as the go-to CX owner for strategic, high-volume accounts of the company Directly works with the senior CX team members by absorbing repetitive and high-frequency requests Embed into client workflows to anticipate needs and reduce reactive…

Requirements Summary

3+ years experience in Customer Experience or Account Management Experience supporting high-volume or enterprise clients Strong ability to manage stakeholders Excellent communication skills (fluent English, written and verbal) Highly organized with…

Technical Tools

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Responsibilities

~1 min read

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Serve as the go-to CX owner for strategic, high-volume accounts of the company
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Directly works with the senior CX team members by absorbing repetitive and high-frequency requests
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Embed into client workflows to anticipate needs and reduce reactive support volume
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Coordinate with CX team members to optimize involvement as a back-up workforce
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Translate client requirements into clear internal actions across departments - Operations, Growth and R&D
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Identify recurring issues and implement process improvements or automation
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Maintain strong client relationships while enforcing structured and sustainable workflows and compliance
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Monitor account health and proactively mitigate risks