CX Manager

Serve as the go-to CX owner for strategic, high-volume accounts of the company

Directly works with the senior CX team members by absorbing repetitive and high-frequency requests

Embed into client workflows to anticipate needs and reduce reactive support volume

Coordinate with CX team members to optimize involvement as a back-up workforce

Translate client requirements into clear internal actions across departments - Operations, Growth and R&D

Identify recurring issues and implement process improvements or automation

Maintain strong client relationships while enforcing structured and sustainable workflows and compliance

Monitor account health and proactively mitigate risks

3+ years experience in Customer Experience or Account Management

Experience supporting high-volume or enterprise clients

Strong ability to manage stakeholders

Excellent communication skills (fluent English, written and verbal)

Highly organized with strong prioritization and problem-solving skills

Comfortable working in fast-paced environments

Experience in SaaS, AI, or tech-enabled services is a must

Knowledgeable in LLMS and NLPs