IT Support Specialist

Proton was founded in 2014 by scientists from CERN on a simple truth: privacy is a fundamental human right. Since then, we’ve built the world’s largest encrypted email service (Proton Mail) and expanded into Proton VPN, Proton Drive, Proton Pass, and Proton Calendar—tools used by millions globally to protect their freedom, fight censorship, and keep their data safe. In some situations, Proton has literally helped save lives!

We are profitable, independent (no VC control), and selectively hire from the top ~1% of applicants. Our 700+ team members across 50+ countries come from leading organizations and elite academic backgrounds. We move fast, keep hierarchy light, and prioritize impact over optics. If you want to do meaningful work with exceptionally high-caliber people, this is it. Join us and do work you can truly be proud of. Check our open-source projects here!

We are looking for an experienced IT Support Specialist to join our team. The ideal candidate will have strong technical knowledge, problem-solving skills, and the ability to provide excellent support to end users in a fast-paced environment.

• Provide daily IT support to employees: diagnose, troubleshoot, and resolve hardware, software, and access issues
• Prepare, maintain, and configure IT equipment (laptops, peripherals, mobile devices) for new and existing employees
• Set up and maintain network connections and devices
• Manage and support MDM solutions on at least two of the three major operating systems (Windows, macOS, Linux)
• Administer and support the Microsoft 365 environment (user management, licenses, Outlook, Teams, etc.)
• Work with Atlassian products such as Jira and Confluence
• Set up and maintain meeting rooms (hardware, conferencing systems, Teams/Zoom integration, AV equipment)
• Continuously improve the efficiency and reliability of internal IT operations
• Explore and apply AI tools to streamline IT support and internal processes (e.g. building scripts or lightweight apps with AI assistance, automating repetitive tasks)
• Maintain accurate documentation and communicate clearly with end users and team members

• 3+ years of experience in IT support or IT operations
• Good understanding of networking fundamentals
• Hands-on experience with MDM tools (any platform)
• Familiarity with Windows, Linux, and/or macOS operating systems
• Basic scripting skills (PowerShell, Bash, etc.)
• Experience administering Microsoft 365 and Atlassian products
• Comfortable using AI tools in daily work, and building simple applications or automations with AI assistance
• Interest in or experience integrating AI solutions with existing systems and tools
• Strong problem-solving and analytical skills
• Excellent communication and customer service skills
• Ability to work independently and within a team

When you apply for a position, refer a candidate, or are considered for a role at Proton Technologies AG (Proton, we, us, or our), your information is stored in Greenhouse, in accordance with their Service Privacy Policy. This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills.

If we no longer have a legitimate business need to process your information, we will either delete or anonymize it. Should you have any inquiries about how we use or manage your information, or if you wish to access, correct, or delete your data, please contact our privacy team at careers@proton.ch.

Proton does not accept unsolicited resumes from any sources other than directly from candidates. We will not pay a fee for any placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton.

To learn more about our privacy policy, please visit our privacy policy page. 

Compensation range
 gross annually*
 gross annually*
Other locations: Compensation will be discussed during the interview process
*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience