Operations - Senior Manager, Payments

What’s in it for you as an employee of QFG? Health & wellbeing resources and programs  Paid vacation, personal, and sick days for work-life balance Competitive compensation and benefits packages Work-life balance in a hybrid environment with at least 3 days in office Career growth and development opportunities Opportunities to contribute to community causes Work with diverse team members in an inclusive and collaborative environment This job posting is for an existing vacancy  We’re looking for our next  Senior Manager, Payments. Could It Be You? Reporting to the Director, the Senior Manager, Payments is the primary custodian of Questbank’s money movement ecosystem. Your mission is to ensure that every transaction—whether via EFT, Interac, or future real-time rails—is executed with 100% reliability and speed. You will lead the transition from traditional clearing to AI-assisted payment operations, leveraging automation to manage exceptions and optimize settlement liquidity in real-time. Need more details? Keep reading… In this role, responsibilities include but are not limited to:  Network Stewardship: Own the operational relationship and daily execution for all Canadian payment rails, including Payments Canada (EFT), Interac e-Transfer, and Bill Payments. Real-Time Rails (RTR) Readiness: Lead the operational design and implementation for Canada’s upcoming Real-Time Rail, ensuring Questbank is positioned for instant, 24/7/365 payment capabilities. Settlement & Liquidity: Oversee daily clearing and settlement processes, ensuring all financial obligations are met across networks with absolute precision. Vendor & Partner Governance: Manage the operational performance of payment processors and fintech partners (e.g., Visa, BRIM), ensuring strict adherence to commercial terms and service-level agreements (SLAs). Intelligent Exception Management: Deploy AI-driven tools and agentic workflows to automate the investigation of payment failures and clearing discrepancies, significantly reducing manual "toil". Predictive Fraud & Velocity Controls: Partner with Risk and Data Science teams to integrate machine learning models into the payment flow to identify high-risk transactions before settlement. Process Mining: Utilize process mining and automation (e.g., Power Automate) to identify bottlenecks in the payment lifecycle and re-engineer workflows for maximum "Straight-Through Processing" (STP) Regulatory Guardian: Ensure all payment activities remain in strict compliance with FINTRAC, Payments Canada rules, and OSFI guidelines. Incident Response Leadership: Serve as the operational lead for payment-related system incidents, ensuring rapid recovery and transparent communication to the Product and Sales teams. Team Leadership: Recruit, develop, and lead a high-performing team of Payment Operations Specialists, fostering a culture of technical excellence and "radical candor" So are YOU our next Senior Manager, Payments? You are if you… Have 7+ years of experience in Banking Operations, specifically focused on Canadian payment systems and clearing. Have 5+ years of people management experience  Have a Bachelor’s degree in Finance, Economics, Engineering, or a related field. Have deep technical understanding of ISO 20022 messaging standards and the Canadian electronic clearing system. Have a proven track record of managing high-volume, mission-critical financial infrastructure. Have a AI-Forward Mindset: Demonstrated ability to identify and implement AI/ML use cases to improve operational efficiency and decisioning. Have analytical Rigor: Proficiency in SQL and data visualization tools (Power BI/Tableau) to monitor real-time payment health and performance. Have Crisis Management: Ability to maintain composure and lead teams through high-pressure system outages or network-level disruptions. Collaboration: Strong ability to bridge the gap between technical Engineering teams and client-facing Sales/Product stakeholders. MBA or relevant professional certifications (e.g., Accredited Payments Professional) is considered an asset. Compensation Information: Base salary range: $140,000 - $160,000 The final compensation package will be commensurate with the successful candidate's experience, skills, and geographic location (Canada). It includes a comprehensive benefits plan and a competitive incentive (bonus) program for Full-Time Permanent roles. Sounds like you? Click below to apply!  #LI-Hybrid  #LI-DB1