Business Process Analyst

## Company: Qualcomm Technologies, Inc. ## Job Area: Operations Group, Operations Group > Business Process Analysis General Summary: Identifies, develops, and implements process improvement initiatives or solutions designed to enhance data collection, system, and process performance. Creates scalable, efficient, and flexible business designs that balance people, process, and systems. Measures and reviews data and performance metrics on an ongoing basis to identify and resolve issues. Drives solution deployment across the organization including documentation and user training. Minimum Qualifications: • Bachelor's degree in Business, Engineering, Operations, or related field. OR Associate's degree in Business, Engineering, Operations, or related field and 2+ years of related business process analysis experience. OR High School Diploma or equivalent and 3+ years of related business process analysis experience. Preferred Qualifications: • Bachelor's degree in Business, Engineering, Operations, or related field. • 3+ years of Supply Chain, Engineering, Operations, or related work experience. • 2+ years of experience with analyzing complex data sets. • 2+ years of experience working in a large matrixed organization. • 1+ year of work experience in a role requiring interaction with senior leadership (e.g., Manager level and above). Principal Duties and Responsibilities: • Collects and analyzes data to develop metrics, identify root-causes of problems, and develop process improvements, with guidance. • Assists in developing, recommending, and executing technical business process solutions for problems of moderate scope. • Plans implementation of process improvement initiatives for projects of moderate scope. • Implements integration and stabilization of business processes in the organization. • Measures performance against process requirements and communicates performance results to support groups/individuals. • Provides production support of users, business systems, and applications in the organization, with guidance. • Implements support initiatives, identifying and escalating inefficiencies or issues to senior analysts. • Delivers presentations and provides training on straightforward process improvements and enhancements, with guidance. • Documents straightforward business process improvement projects, with guidance. • Makes decisions as it pertains to one's own area of work; provides feedback on decisions made outside own area. • Collaborates with individuals inside own team and with other teams to complete project work. • Manages individual project priorities, deadlines, and deliverables. Level of Responsibility: • Works under some supervision. • Responsible for own work. Decision-making is limited. Impact of decisions is readily apparent. Errors made typically only impact timeline (i.e., require additional time to correct). • Requires verbal and written communication skills to convey information that may be somewhat complex to others who may have limited knowledge of the subject in question. Role may require basic negotiation and influence, cooperation, tact, and diplomacy, etc. • Works within the prescribed budgetary objectives of the department. Erroneous decisions, failure to achieve results may cause delays in schedules and result in the re-allocation of some resources. • Some tasks require multiple steps which must be performed in a specific order; directions or manuals can accurately document the steps necessary to perform the task. • Some creativity may be required to troubleshoot technical problems or deal with novel circumstances. • Limited problem solving required, generally in the nature of troubleshooting simple processes or technology. The responsibilities of this role do not include: • Does not provide supervision to others. • Has no influence over key organizational decisions. • Does not have a role in strategic planning. Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification. Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. Pay range and Other Compensation & Benefits: $70,600.00 - $106,000.00 The above pay scale reflects the broad, minimum to maximum, pay scale for this job code for the location for which it has been posted. Even more importantly, please note that salary is only one component of total compensation at Qualcomm. We also offer a competitive annual discretionary bonus program and opportunity for annual RSU grants (employees on sales-incentive plans are not eligible for our annual bonus). In addition, our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that Qualcomm has to offer – and you can review more details about our US benefits at this link. If you would like more information about this role, please contact Qualcomm Careers.