Customer Service Representative (DC9)

Job Title: Customer Service Representative
Location: Please note that this role will be based at 152 Katherine Street, Sandton, Johannesburg, South Africa — Onsite 
Employment Type: Permanent
Working Hours: US hours, including evening and overnight shifts
Start Dates: 5 October 2026

About Us

Quantanite is a global customer experience and digital solutions partner that blends cutting-edge AI with the human touch. Headquartered in London and operating across four continents, our 2,000-strong team helps some of the world’s fastest-growing brands scale smarter, work faster, and deliver better service—every time.

We’re not your typical outsourcing company. We believe great service is built on two things: smart tech and even smarter people. From our proprietary AI tools like MöBIUS to our collaborative, people-first culture, we give our teams the tools, training, and trust they need to make an impact.

If you want to be part of a forward-thinking, fast-moving, and inclusive global team that values both results and relationships, you’ll feel right at home here.

Position Overview

As a Customer Service Representative, you’ll provide frontline customer support for a popular food delivery platform, helping resolve queries about orders, payments and deliveries. Working closely with your team leader, you’ll ensure each interaction is clear, helpful and handled with care. This role suits an energetic, empathetic individual who genuinely enjoys helping people and can remain composed in a busy environment. You’ll work onsite at our Sandton office, supporting US hours through scheduled shifts that include evenings, overnight hours, weekends and public holidays.

Key Responsibilities

Core Functional Responsibilities

• Handle customer queries via phone, chat and email in a courteous and timely manner.
• Resolve concerns relating to orders, payments, deliveries and mobile app usage.
• Provide accurate information about delivery timelines, item availability and platform promotions.
• Accurately record customer interactions, actions taken and outcomes.
• Escalate unresolved matters clearly and promptly, ensuring appropriate follow-through.

General & Cross-Functional

• Work with internal teams and third-party partners to resolve customer issues.
• Identify recurring issues affecting customer satisfaction and share feedback with team leaders.
• Contribute to a supportive team environment through clear communication, reliability and accountability.

Qualifications

Essential:

• Two or more years of customer service experience, or at least one year of customer service experience in a BPO environment.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to remain composed under pressure.
• Confidence using technology and working across multiple digital platforms simultaneously.
• Genuine care for people, with the patience and empathy to support customers through frustrating situations.
• An energetic, positive approach and the ability to work well within a team.
• Availability to work onsite during US hours, including evening and overnight shifts, weekends and public holidays as scheduled.
• Availability to begin induction on 5 October.

Preferred:

• Experience involving direct, in-person interaction with customers.
• A customer service background in retail, hospitality, food service, e-commerce, logistics or food delivery.
• Experience working in a busy environment and managing multiple customer queries.

What We Offer

• Work Model: Onsite, permanent employment at our Sandton office.
• Development: Comprehensive, hands-on training, ongoing support and opportunities for career growth and internal advancement.
• Culture: An inclusive, collaborative and people-first environment.
• Meaningful Work: The opportunity to make a positive difference by helping customers every day.

Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.