Head Human Resources

Job Title: Head HR
Department: Human Resources
Company: QuickSell
Location: Mumbai
Experience Required: 7+ years of relevant experience in HR functions, including end-to-end recruitment, payroll management, compliance, onboarding/offboarding, and team leadership.

About DoubleTick.io:
DoubleTick.io is a cutting-edge WhatsApp CX suite empowering businesses to enhance their customer experience through seamless communication. With a rapidly growing customer base, we are looking for a highly experienced Head of People to scale our customer support operations and deliver world-class support experiences.

The Head of People will be a strategic partner, culture champion, and operational leader responsible for building and scaling our people strategy. This role will shape the talent experience at DoubleTick.io, ensuring alignment with our mission, values, and growth ambitions.

• Design and execute a comprehensive people strategy aligned with business goals.

• Partner with leadership to foster a culture of collaboration, innovation, and customer-centricity.

• Lead organizational design and change management initiatives to support rapid scaling.

• Develop and oversee robust recruitment strategies to attract top talent globally.

• Implement effective onboarding processes to ensure seamless integration of new hires.

• Design career development programs, succession planning, and leadership training initiatives.

• Drive programs that promote employee well-being, satisfaction, and retention.

• Build a transparent feedback and communication framework to strengthen trust and alignment.

• Lead diversity, equity, and inclusion (DEI) initiatives to foster a diverse and inclusive workplace.

• Establish scalable HR processes, policies, and systems for a growing organization.

• Ensure compliance with labor laws, employment standards, and workplace regulations across geographies.

• Manage compensation, benefits, and rewards programs to ensure competitiveness and equity.

• Oversee performance management processes that drive accountability and recognition.

• Be a cultural steward, ensuring that DoubleTick.io’s values are reflected in daily operations and interactions.

• Proven experience (8+ years) in senior HR leadership roles, preferably in fast-growing SaaS or tech companies.

• Strong understanding of talent acquisition, employee engagement, and organizational development.

• Exceptional leadership, communication, and interpersonal skills.

• Experience scaling HR processes and systems in high-growth environments.

• Deep commitment to fostering an inclusive, people-first culture.

• Bachelor's degree in HR, Business, or related fields (advanced degree or certifications like SHRM or CIPD is a plus).