Grupo QuintoAndar | Operational Loss Protection Manager

We are Grupo QuintoAndar, the largest real estate ecosystem in Latin America. Guided by a shared purpose of helping people love where they live, we have a diversified portfolio of brands and solutions across different countries in Latin America, covering all phases of the housing journey. We also have a Technology Hub in Portugal. We develop technology and innovation to transform and enhance the overall living experience.

With the support of a world-class team of investors and advisors, including Kaszek, Qualcomm, General Atlantic, and SoftBank, Grupo QuintoAndar is currently valued at over USD 5.1 billion and continues to grow year over year.

Here, you will work with top professionals in the market, in an environment that breathes innovation, collaboration, and high performance. To learn more about our story, visit: https://grupoquintoandar.com/pt/.

Our technology team operates under a "remote-first" model, which means we work from home and can live anywhere in Brazil. We also offer the option of working from our São Paulo offices or partner coworking spaces, up to twice a week.

The stages of our hiring processes aim to assess your experiences and allow you to meet our teams and explore career opportunities. They are structured as follows:

• Screening
• People Interview
• Hiring Manager Interview
• Case
• Stakeholder 1
• Stakeholder 2

We are centralizing our operational loss prevention initiatives under the leadership of the Growth team. As the Operational Loss Protection Manager, you will lead an analytical, multidisciplinary team dedicated to mitigating risks, optimizing our partner ecosystem, and safeguarding our operations.

In this role, your work directly impacts our bottom line and our market reputation—which is built on tangible guarantees of operational excellence and data security. Operational loss encompasses a wide range of challenges, including partner bad conduct, platform quality problems, data leakage, structural inefficiencies, and occasionally gaps in user education. You will be responsible for orchestrating the strategy to combat these issues and leveraging rigorous investigations to prevent future losses. When operational losses intersect with malicious fraud, you will partner closely with our specialized, dedicated Fraud team to ensure a cohesive response.

This position requires a versatile leader with exceptional analytical "hardware," adaptability, and cross-functional orchestration skills. You will seamlessly connect Operations, Legal, Product & Tech, and Fraud teams to build a secure, scalable user ecosystem.

• →Detection and Monitoring: Proactively identify and monitor operational anomalies—spanning financial loss, data leakage, partner misconduct, and quality issues—by building, implementing, and refining automated monitoring rules and data-driven alerts from the ground up.
• →Investigation and Consequence Management: Manage official reporting channels and compliance programs. Ensure cases undergo qualified screening and investigation, and enforce appropriate consequence management (ranging from operational blocks and revenue recovery to targeted partner education).
• →Policies Definition and Process Improvement: Continuously evolve the structural foundations of our quality and data protection programs. You will influence and collaborate with cross-functional teams to shape policies related to our partners' programs and incentives, unifying guidelines across the company to transition our operations from reactive problem-solving to proactive, scalable governance.

• Balanced Strategic Leadership: Proven ability to set a clear vision for a centralized operational team, balancing analytical guidance with team development and a high-performance culture.
• Analytical Proficiency: Solid experience utilizing data methodologies to map, quantify, and prioritize complex business challenges without getting lost in the weeds.
• Adaptable Problem-Solving: A strong track record of tackling complex problems in fast-paced, large-scale, or highly complex operational environments. You possess the raw analytical skills to learn quickly and connect operational improvements to business outcomes like LTV and cost efficiency.
• Exceptional Stakeholder Management: Experience collaborating effectively across diverse, cross-functional teams (such as Legal, Tech, Operations, and specialized squads like Fraud) to streamline decision-making and implement scalable rules;
• Impactful Internal Communication: The ability to communicate complex operational requirements or strategic initiatives clearly to internal leadership, peers, and cross-functional partners to drive company-wide alignment and action.

• Our hiring process starts with the application! If you truly want to be part of our team, please complete this step of the process. We analyze all candidates individually and provide feedback to all applicants.

• All communication will be conducted via email, so please stay tuned for our messages and release the domain @quintoandar.com.br to ensure our emails are not sent to spam.

We value diversity and want everyone to feel welcome here, regardless of their age, gender identity, sexual orientation, race, color, ethnicity, origin, disability, religion, or any other characteristic. All our job openings are open to all individuals!

You'll notice there are some diversity questions in the application form. For affirmative action roles, this information may be used to verify your alignment with the target audience for the opportunity. In such cases, it may be used for elimination purposes. For non-affirmative action roles, this data will be used anonymously, exclusively to monitor and improve our inclusion practices in the hiring process, and will have no impact on your application.

The Grupo QuintoAndar operates in compliance with privacy and data protection laws, including, but not limited to, the Brazilian General Personal Data Protection Law (LGPD) (Law No. 13,709/2018), and ensures the security of your data. To learn more, please access our Privacy Notice for Candidates. For questions or to exercise your rights as a data subject, please contact us through our Service Channel.