Rainfocus1d ago

New

Event Tech Support Specialist

United States·OremFull Timemid

OtherSupport Specialist

0 views0 saves0 applied

Apply Now

Quick Summary

Requirements Summary

Ability to creatively solve complex problems Friendly and outgoing, but assertive when necessary Willin

Technical Tools

OtherSupport Specialist

RainFocus, one of the most innovative software companies, is in search of an exceptional Event Tech Support Specialist.

About RainFocus

RainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.

About the Role

As a team member of the RainFocus Client Success organization, the Event Delivery Tech Support (“TS”) will learn the ins-and-outs of the event delivery process and how the technology works. This role is essential in providing technical know-how for events around the world.

As a member of the Event Delivery team, the TS will work from the RainFocus warehouse and develop hands-on knowledge of RainFocus onsite technology. This includes Windows imaging, Badge Printer troubleshooting and maintenance, providing QA for new feature rollouts, and most importantly, providing some remote support to our teams around the world with onsite events.

The ideal candidate has a strong desire to learn about new technology and love to “tinker” with hardware. This person needs to be able to think outside of the box in order to solve complex issues. This individual needs to be able to communicate both in-person and digitally to teammates, clients, and contractors. This candidate must be a positive team player. This is a very challenging position and industry and there is no room for negativity. The ideal candidate will face challenges with a desire to be the go-to person to provide a solution.

The Event Delivery Tech Support role is a junior position with a career family of a Senior and a Principal position.

Hardware Support

Setup, imaging, troubleshooting Windows machines

Troubleshooting Badge printers

Managing MDM service for 6000 phones

Testing new hardware and resources

Communication

Working with internal team members to prepare for and support ongoing events

Gathering details to troubleshoot issues efficiently and without confusion for the staff onsite

Organization

Maintaining the RainFocus hardware by routinely doing checks and cleanings

Tracking inventory issues and documenting the processes related to fixing

Providing step-by-step instructions on how to use the RainFocus equipment

Training

Be available to train the internal teams on best practices

Strong technical skills.

Collaboration on creation of processes to acquire requirements for live event execution.

.Assist in training new hires and contractors.

Ability to travel to events anywhere in the country or world on occasion.

The best candidates for this position will have a strong chemistry and culture fit within RainFocus. Applicants need to be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include:

Ability to creatively solve complex problems

Friendly and outgoing, but assertive when necessary

Willing to go the extra mile in support of reasonable client requests

Team-player with a service-oriented mindset

Self-motivated, thrives in fast-paced environments

Proactive, relentless learner

Excited by and eager to take on new challenges and opportunities

Strong communicator with ability to be self-guided

POSITIVE personality

Fully onboarded and productive within 60 days (45 days for Principal Role).

Client satisfaction.

Provide weekend support on occasion without escalation.

This position will require working full time from our warehouse in Orem, Utah. Remote work is not available.

This position requires working full-time from our warehouse in Lindon, Utah; remote work is not available. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m. , with a revolving on-call shift over weekends. This role will require occasional travel.

Why work at RainFocus?

At RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.

As a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities.

What are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself!

Location & Eligibility

Where is the job

Orem, United States

On-site at the office

Who can apply

Listing Details

Posted: July 1, 2026
First seen: July 3, 2026
Last seen: July 3, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 67%
Scored at: July 3, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust

Apply for this position

Rainfocus

lever

RainFocus is the next-generation event marketing platform built to capture and analyze unprecedented amounts of first-party data for exceptional events and optimized engagement throughout the customer journey.

Employees

350

Founded

2013

Domain

Jobs

External application · ~5 min on Rainfocus's site

Please let Rainfocus know you found this job on Jobera.