Customer Support Specialist (Extra Services Team)

Hey there!

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Extra Services ZEN Team) to help us keep our clients happy and our operations smooth.

Who We Are:

We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

• →Rapidly and effectively resolve client issues: Manage booking modifications, cancellations, and additional services requests;
• →Advise clients: Provide expert advice on bookings and our products.
• →Communicate: Engage with suppliers, hotels, and clients via email and phone.
• →Work with systems: Utilize CRM systems and our internal databases efficiently.

• English Proficiency: Upper Intermediate level (both spoken and written).
• Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
• Quick Learner: Ability to learn quickly and stay results-focused.
• Tech Requirements: A functioning computer and microphone.
• Travel Knowledge: Understanding of the travel business and booking systems is an advantage!

• Application and Assessment: You'll receive an assessment link when you apply. If there's a match, you'll be invited to an interview with our HR.
• Meeting with HR: A friendly chat with our HR team.
• One minute Internet Speed Test: Just to make sure you’re all set for remote work.
• Interview results and offer!
  

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https://emergingtravel.notion.site/recruitment-privacy-notice

If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!